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VVX 5.2.0 Intercom key remap

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Valued Contributor

VVX 5.2.0 Intercom key remap

Hi there

 

Is there a way of remapping the Intercom key provided in release 5.2.0 at all?

 

Basically I want to re-map the key to dial *50.

 

I have enabled the Intercom key with:

 

<feature.intercom.enable=1> and <softkey.feature.intercom=1>

 

but how do I remap the softkey for the intercom?

 

Cheers

 

Dave

 

 

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: VVX 5.2.0 Intercom key remap

Hello Dave,

welcome back to the Polycom Community.

The key is as is and cannot be remapped. It dials the Number you enter and sends the additional ALERT-INFO string as defined.

 

You can pre-program the functionality using an EFK like:

 

<number>$Tintercom$


This is a T type macro enables you to specify a Direct intercom button that always calls the number you specify in <number>. No other input is necessary.

 

*50$Tintercom

 

Above would dial *50 and send the ALERT-INFO string as defined.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Valued Contributor

Re: VVX 5.2.0 Intercom key remap

Hi steffen

 

Thanks for the swift reply.....

 

Where would this sit within the config?

 

Cheers

 

Dave

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: VVX 5.2.0 Intercom key remap

Hello Dave,

 

really anywhere you like or as an individual config file.

 

Page 149 of the UCS Admin Guide 5.2.0 covers how to Configure Intercom Calls.

 

In addition the community's VoIP FAQ contains this post here:

 

Oct 25, 2011 Question: How can I change my Ringtone or Ring in a special manner for a certain incoming call?

Resolution: Please check => here <=

 

The updated Post from the 15/10/2014 details how to do this and troubleshoot it in addition.

 

In order to ring a specific Person via a Softkey please check the EFK example 10 => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4