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VVX 5.4.x Delay upgrade / prov.usercontrol

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VVX 5.4.x Delay upgrade / prov.usercontrol

Has anyone been able to get "prov.usercontrol" to actually Work on a VVX 300/400/500?

trying on 5.4.4 and 5.4.5 firmware with 

prov.usercontrol.enabled="1"
prov.usercontrol.postponeTime="00:15"

 

however when our phones poll the server for a new config file, which includes telling the phone which firmware file to use, they simply reboot without any prompt and then up/downgrade.

What has to happen in order to allow users to defer an upgrade/config change?

Message 1 of 10
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 5.4.x Delay upgrade / prov.usercontrol

Hello Stephen,

Great that Brad managed to get in touch with you.

 

I already updated the below with the ZTP fact:

 

Nov 24, 2014 Question:How can the Phone automatically check / poll for configuration changes or new software versions?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 9 of 10
9 REPLIES 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 5.4.x Delay upgrade / prov.usercontrol

Hello Stephen

In your other response to a post the original poster had been asked to contact POLYCOM support. Have you yet done this?

Replied via a mobile device
----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 10

Re: VVX 5.4.x Delay upgrade / prov.usercontrol

I have just finished opening the ticket, yes.

Message 3 of 10

Re: VVX 5.4.x Delay upgrade / prov.usercontrol

it seems the test-phone i was given is out of support and therefore support will not assist.  So I will refer this back to the community.  Does anyone have any suggestions?

Message 4 of 10
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 5.4.x Delay upgrade / prov.usercontrol

Hi

Is this the only phone you deployed?

There is always PPI / Pay per Incident

please post the POLYCOM ticket reference

Replied via a mobile device
----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 10

Re: VVX 5.4.x Delay upgrade / prov.usercontrol

I have sent you this information as a private message as I am not comfortable posting it in a public forum.

Message 6 of 10
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 5.4.x Delay upgrade / prov.usercontrol

Hello Stephen,


I have updated the original post => here <=

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 10

Re: VVX 5.4.x Delay upgrade / prov.usercontrol

For completeness, This has been resolved.

The issue on my side was ZTP.

From talking with our polycom sales engineer:

ZTP DOES NOT work with prov.userControl
-- this IS stated in the admin guide

ZTP is enabled by Default on every VVX phone leaving the factory

-- this was news to me.

I was under the impression that since we had not explicitly enabled ZTP that it would be off

So we have gone to Home - Settings - Advanced - Network- Provisioning -- (last line) and turned off ZTP and BOOM! prov.usercontrol works as expected.

 

to do this via your config file, you would add:
 

    device.set="1"
    device.prov.ztpEnabled.set="1"
    device.prov.ztpEnabled="0"

as well as

 

    prov.userControl.enabled="1"
    prov.userControl.postponeTime="01:00"

 

 

Had to post this, as I hate when i google an issue and find someone with the exact same problem who 'fixed it' but doesnt post their solution

Message 8 of 10
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 5.4.x Delay upgrade / prov.usercontrol

Hello Stephen,

Great that Brad managed to get in touch with you.

 

I already updated the below with the ZTP fact:

 

Nov 24, 2014 Question:How can the Phone automatically check / poll for configuration changes or new software versions?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 9 of 10

Re: VVX 5.4.x Delay upgrade / prov.usercontrol

Perfect, thanks!

hoping that you can excuse my not finding that page -

the subject of "Automatically check for configuration changes or new software versions" did not sound like it directly involved what I was looking for at the time.

have a great day!

EDIT:   re-reading that page, you mention:

NOTE: Please be aware that if ZTP is being used this parameter is ignored!

However that sounds like "if you have manually enabled it", not "it is on by default and you have to explicitly turn it off to use prov.usercontrol"

Message 10 of 10