I used to be able to upgrade\downgrade the firmware on all our phones by using the phones built in software upgrade feature. Web interface | Utilities | Software Upgrade - I choose Polycom Hosted Server and click on Check for udates, I am currently using firmware ver 188.8.131.5230, There are newer versions available and if I select any of the newer or later firmware versions, click on Install - nothing happens! - I suspect our network\firewall team have put some restrictions in place
0820091947|cfg |*|00|RT|Changed prov general 0820091947|cfg |*|00|Prov|Starting to update 0820091948|copy |*|00|Server 'downloads.polycom.com' said 'voice/software/3111-44500-001.sip.ld' is not present 0820091948|cfg |*|00|Prov|Starting to update voice/software/sip.ld 0820091948|copy |*|00|Server 'downloads.polycom.com' said 'voice/software/sip.ld' is not present 0820091948|cfg |*|00|RT|Changed prov general 0820091948|copy |4|00|Configuration of URL failed 0820091948|copy |4|00|Configuration of URL failed
When we choose to upgrade the firmware via this method are we using HTTP or FTP to access the download server ?
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The community's VoIP FAQ contains this post here:
Apr 21, 2015 Question: Unable to upgrade the Phone via the built in Software Upgrade Web Interface utility
Resolution: This is a current bug and please setup a local provisioning server as shown => here <=. Check the release notes for VOIP-97822
Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.
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