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VVX 500 Acoustic Fence with Plantronics Voyager Focus UC BT (USB)

Regular Visitor

VVX 500 Acoustic Fence with Plantronics Voyager Focus UC BT (USB)

Hi, I have the VVX 500 on firmware. I'm able to get Acoustic Fence working on the handset and other headsets in the headset port.


When I set up the Plantronics Voyager Focus UC BT, I'm not able to get Acoustic Fence to work. Does Acoustic Fence work with USB headsets? Is there an undocumented setting somewhere? Thanks.

I'm using these settings:

<ns voice.ns.hd.enable="1" voice.ns.hd.enhanced="1" voice.ns.hd.nonStationaryThresh="8" voice.ns.hd.stationaryThresh="195" voice.ns.hs.stationaryThresh="195" voice.aes.hd.enable="1" voice.aec.hd.enable="1" voice.ns.hs.enable="1" voice.ns.hs.enhanced="1" voice.ns.hs.nonStationaryThresh="8"/>


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Polycom Employee & Community Manager

Re: VVX 500 Acoustic Fence with Plantronics Voyager Focus UC BT (USB)

Hello Sean Lazar,

welcome to the Polycom Community.

Maybe the headset in question has its own echo cancelling functionality?


Polycom is unable to test every single headset but I recommend you open a ticket via your reseller in your area.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

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Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
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The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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