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VVX 500 Acoustic Fence with Plantronics Voyager Focus UC BT (USB)

SOLVED
Sean Lazar
Regular Visitor

VVX 500 Acoustic Fence with Plantronics Voyager Focus UC BT (USB)

Hi, I have the VVX 500 on 5.5.1.15937 firmware. I'm able to get Acoustic Fence working on the handset and other headsets in the headset port.

 

When I set up the Plantronics Voyager Focus UC BT, I'm not able to get Acoustic Fence to work. Does Acoustic Fence work with USB headsets? Is there an undocumented setting somewhere? Thanks.

I'm using these settings:

<ns voice.ns.hd.enable="1" voice.ns.hd.enhanced="1" voice.ns.hd.nonStationaryThresh="8" voice.ns.hd.stationaryThresh="195" voice.ns.hs.stationaryThresh="195" voice.aes.hd.enable="1" voice.aec.hd.enable="1" voice.ns.hs.enable="1" voice.ns.hs.enhanced="1" voice.ns.hs.nonStationaryThresh="8"/>

 

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Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 500 Acoustic Fence with Plantronics Voyager Focus UC BT (USB)

Hello Sean Lazar,

welcome to the Polycom Community.


Maybe the headset in question has its own echo cancelling functionality?

 

Polycom is unable to test every single headset but I recommend you open a ticket via your reseller in your area.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 500 Acoustic Fence with Plantronics Voyager Focus UC BT (USB)

Hello Sean Lazar,

welcome to the Polycom Community.


Maybe the headset in question has its own echo cancelling functionality?

 

Polycom is unable to test every single headset but I recommend you open a ticket via your reseller in your area.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2