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VVX 500 BLF / line monitoring

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Occasional Advisor

VVX 500 BLF / line monitoring

Just purchsed a few vvx 500 and setting up the VOIP system. I can not seem to get the BLF monitoring feature working.

 

They lines gets 'registered' but they don't change status depending on what the other user is doing.

 

 

Message 1 of 9
1 ACCEPTED SOLUTION

Accepted Solutions
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Occasional Advisor

Re: VVX 500 BLF / line monitoring

My hosting providor mVoice and the software they use does not support version 4 firmware.

 

Verion 3 firmware on the older phone (IP670) works fine, but doesn't work when they use version 4 firmware.

 

At least got to the bottom of it.

View solution in original post

Message 7 of 9
8 REPLIES 8
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Polycom Employee & Community Manager

Re: VVX 500 BLF / line monitoring

Hello ,

welcome to the Polycom Community.

The community's VoIP FAQ contains a post describing the blf functionality.

A wire shark trace should show a Subscribe and Notify to/from the sip server.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 9
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Occasional Advisor

Re: VVX 500 BLF / line monitoring

I have added the other users as BLF through the webconfig of the phone, and they come up registering fine. As seen in below picture

 

 

 

I am trying it to show the status / updates like below

 

 

Obviously I am missing something on a config file some where, but I dont know where to start.

Message 3 of 9
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Polycom Employee & Community Manager

Re: VVX 500 BLF / line monitoring

You can export your configuration and compare your settings. In addition, as already advised, get a wire shark trace via a spanned port. It may be simply a limitation on the server end.

If support is required your Polycom reseller and/or Polycom support should be consulted.

Posted from a mobile device
----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 9
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Occasional Advisor

Re: VVX 500 BLF / line monitoring

using a hosted solution for our VOIP, that only 'support' the IP models and not the VVX ones.

 

from packet monitoring server side I get this

 

203.166.103.242 -> 165.228.80.231 SIP/XML Request: NOTIFY sip:101161@192.168.1.33:5064
165.228.80.231 -> 203.166.103.242 SIP Status: 400 Bad Request

 

As we are using a hosted solution I think the problem is trying to send the local IP of the phone 192.168.1.33, when they should be sip02.xxxx.xxx.xx (or one of the other IP's but I very much doubt the local IP should be showing there)?

Message 5 of 9
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Occasional Advisor

Re: VVX 500 BLF / line monitoring

Found that Nat setting in the phone, setup port foward at the router still not working :(

 

203.166.103.242 -> 165.228.80.231 SIP/XML Request: NOTIFY sip:101161@165.228.80.231:5064
165.228.80.231 -> 203.166.103.242 SIP Status: 400 Bad Request

 

 

Message 6 of 9
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Occasional Advisor

Re: VVX 500 BLF / line monitoring

My hosting providor mVoice and the software they use does not support version 4 firmware.

 

Verion 3 firmware on the older phone (IP670) works fine, but doesn't work when they use version 4 firmware.

 

At least got to the bottom of it.

View solution in original post

Message 7 of 9
Highlighted
Polycom Employee & Community Manager

Re: VVX 500 BLF / line monitoring

There is no difference between older or newer versions. In your older version you may subscribe to an attendant url rather than individual entries.

Please work with your Polycom reseller and/or Polycom support.

Best regards

Steffen Baier
----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 9
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Occasional Advisor

Re: VVX 500 BLF / line monitoring

I got it working by using the 'buddies' option, I think I set it up using the enchanced features, which the server didn't support.

 

Any how working now as I liked.

Message 9 of 9