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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- Re: VVX 500 BLF / line monitoring
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08-21-2013 03:08 AM
Just purchsed a few vvx 500 and setting up the VOIP system. I can not seem to get the BLF monitoring feature working.
They lines gets 'registered' but they don't change status depending on what the other user is doing.
Solved! Go to Solution.
Accepted Solutions
08-23-2013 12:06 AM
My hosting providor mVoice and the software they use does not support version 4 firmware.
Verion 3 firmware on the older phone (IP670) works fine, but doesn't work when they use version 4 firmware.
At least got to the bottom of it.
08-21-2013 06:23 AM
welcome to the Polycom Community.
The community's VoIP FAQ contains a post describing the blf functionality.
A wire shark trace should show a Subscribe and Notify to/from the sip server.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
08-21-2013 06:44 PM
I have added the other users as BLF through the webconfig of the phone, and they come up registering fine. As seen in below picture
I am trying it to show the status / updates like below
Obviously I am missing something on a config file some where, but I dont know where to start.
08-21-2013 10:48 PM
If support is required your Polycom reseller and/or Polycom support should be consulted.
Posted from a mobile device
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
08-21-2013 11:26 PM
using a hosted solution for our VOIP, that only 'support' the IP models and not the VVX ones.
from packet monitoring server side I get this
203.166.103.242 -> 165.228.80.231 SIP/XML Request: NOTIFY sip:101161@192.168.1.33:5064
165.228.80.231 -> 203.166.103.242 SIP Status: 400 Bad Request
As we are using a hosted solution I think the problem is trying to send the local IP of the phone 192.168.1.33, when they should be sip02.xxxx.xxx.xx (or one of the other IP's but I very much doubt the local IP should be showing there)?
08-22-2013 06:30 PM
Found that Nat setting in the phone, setup port foward at the router still not working 😞
203.166.103.242 -> 165.228.80.231 SIP/XML Request: NOTIFY sip:101161@165.228.80.231:5064
165.228.80.231 -> 203.166.103.242 SIP Status: 400 Bad Request
08-23-2013 12:06 AM
My hosting providor mVoice and the software they use does not support version 4 firmware.
Verion 3 firmware on the older phone (IP670) works fine, but doesn't work when they use version 4 firmware.
At least got to the bottom of it.
08-23-2013 04:30 AM
Please work with your Polycom reseller and/or Polycom support.
Best regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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