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VVX 500 BLF / line monitoring

SOLVED
Occasional Advisor

VVX 500 BLF / line monitoring

Just purchsed a few vvx 500 and setting up the VOIP system. I can not seem to get the BLF monitoring feature working.

 

They lines gets 'registered' but they don't change status depending on what the other user is doing.

 

 

Message 1 of 9
8 REPLIES 8
Polycom Employee & Community Manager

Re: VVX 500 BLF / line monitoring

Hello ,

welcome to the Polycom Community.

The community's VoIP FAQ contains a post describing the blf functionality.

A wire shark trace should show a Subscribe and Notify to/from the sip server.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services



<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 9
Occasional Advisor

Re: VVX 500 BLF / line monitoring

I have added the other users as BLF through the webconfig of the phone, and they come up registering fine. As seen in below picture

 

 

 

I am trying it to show the status / updates like below

 

 

Obviously I am missing something on a config file some where, but I dont know where to start.

Message 3 of 9
Polycom Employee & Community Manager

Re: VVX 500 BLF / line monitoring

You can export your configuration and compare your settings. In addition, as already advised, get a wire shark trace via a spanned port. It may be simply a limitation on the server end.

If support is required your Polycom reseller and/or Polycom support should be consulted.

Posted from a mobile device



<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 9
Occasional Advisor

Re: VVX 500 BLF / line monitoring

using a hosted solution for our VOIP, that only 'support' the IP models and not the VVX ones.

 

from packet monitoring server side I get this

 

203.166.103.242 -> 165.228.80.231 SIP/XML Request: NOTIFY sip:101161@192.168.1.33:5064
165.228.80.231 -> 203.166.103.242 SIP Status: 400 Bad Request

 

As we are using a hosted solution I think the problem is trying to send the local IP of the phone 192.168.1.33, when they should be sip02.xxxx.xxx.xx (or one of the other IP's but I very much doubt the local IP should be showing there)?

Message 5 of 9
Occasional Advisor

Re: VVX 500 BLF / line monitoring

Found that Nat setting in the phone, setup port foward at the router still not working :(

 

203.166.103.242 -> 165.228.80.231 SIP/XML Request: NOTIFY sip:101161@165.228.80.231:5064
165.228.80.231 -> 203.166.103.242 SIP Status: 400 Bad Request

 

 

Message 6 of 9
Occasional Advisor

Re: VVX 500 BLF / line monitoring

My hosting providor mVoice and the software they use does not support version 4 firmware.

 

Verion 3 firmware on the older phone (IP670) works fine, but doesn't work when they use version 4 firmware.

 

At least got to the bottom of it.

Message 7 of 9
Polycom Employee & Community Manager

Re: VVX 500 BLF / line monitoring

There is no difference between older or newer versions. In your older version you may subscribe to an attendant url rather than individual entries.

Please work with your Polycom reseller and/or Polycom support.

Best regards

Steffen Baier



<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 8 of 9
Occasional Advisor

Re: VVX 500 BLF / line monitoring

I got it working by using the 'buddies' option, I think I set it up using the enchanced features, which the server didn't support.

 

Any how working now as I liked.

Message 9 of 9