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VVX 500 Black screen

Knuckles
Advisor

VVX 500 Black screen

Hello everyone

I got an issue with VVX 500. The phone boot's correctely, and the screen is working. But once the phone started, i got a blackscreen : but the phone "is working", i can call, and can recieve call ...

 

It is a configuration mistake ?

Message 1 of 6
5 REPLIES 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 500 Black screen

Hello Knuckles,

What happens when you press the home screen?

 

What Software Version are you running?

 

I would factory default the unit and format the file system and then start with a basic configuration.

 

The App log should show some errors.

 

If all fails raise a Support Ticket via your Polycom reseller.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
Knuckles
Advisor

Re: VVX 500 Black screen

Hi,

I'm running 4.0.2.

When there is no configuration file, the screen is working ... when we push our configuration file, I have blackscreen.

So there is something missing in my configuration file. 

Is there any parameters about vvx touchscreen ?

Message 3 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 500 Black screen

Hi,

 

due me being unsure I can only recommend to run your configuration through the cfcUtility.

 

Most likely some old or wrong parameter.

 

The app log should show this.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
Knuckles
Advisor

Re: VVX 500 Black screen

Hi

Application.log :

000641.981|log    |*|00|----------  Initial  log  entry  ----------
000641.825|rdisk|*|00|Initial  log  entry.  Current  logging  level  4
000641.827|rdisk|*|00|RAM  disk  created  and  mounted  at  "/rfs0"
000641.827|rdisk|*|00|RAM  disk  created,  size:  16,777,216  bytes
000641.974|so      |*|00|Platform:  Model=VVX  500,  Assembly=3111-44500-001  Rev=A  Region=0
000641.974|so      |*|00|Platform:  Interface        eth0  MAC=0004f2a9dc35
000641.975|so      |*|00|Platform:  BootBlock=3.0.3.0013  (44500-001)  07-Oct-11  08:34
000641.975|so      |*|00|Platform:  BootL1=1.0.0.0018  (44500-001)  06-Oct-11  17:01
000641.977|so      |*|00|Platform:  Updater=5.0.2.13236  21-Mar-12  15:37
000641.977|so      |*|00|Application,  main:  Label=SIP,  Version=Mink  4.0.2.11307  21-Mar-12  15:12
000641.977|so      |*|00|Application,  main:  P/N=3150-11530-402
000641.978|rdisk|*|00|RAM  disk  created,  size:  16,777,216  bytes
000641.978|ocsp  |*|00|O.C.S.P.  Enabled  =  0
000642.015|tls    |*|00|Initial  log  entry.  Current  logging  level  4
000642.045|pmt    |*|00|Initial  log  entry.  Current  logging  level  4
000642.046|wdog  |*|00|Initial  log  entry.  Current  logging  level  4
000642.046|ethf  |*|00|Initial  log  entry.  Current  logging  level  4
000642.047|hw      |*|00|Initial  log  entry.  Current  logging  level  4
000642.047|ares  |*|00|Initial  log  entry.  Current  logging  level  4
000642.047|dns    |*|00|Initial  log  entry.  Current  logging  level  4
000642.047|cfg    |*|00|Initial  log  entry.  Current  logging  level  4
000642.049|dot1x|*|00|Initial  log  entry.  Current  logging  level  4
000642.057|ethf  |4|00|utilEthFilterInit:  VLAN  Filter  enabled,  Storm  Filter  enabled
000642.120|cfg    |5|00|RT|Error  installing  DHCP  event  hook.
000642.129|lic    |*|00|Initial  log  entry.  Current  logging  level  4
000642.322|curl  |*|00|Initial  log  entry.  Current  logging  level  4
000642.322|utilm|*|00|Initial  log  entry.  Current  logging  level  4
000642.322|copy  |*|00|Initial  log  entry.  Current  logging  level  4
000642.322|rtos  |*|00|Initial  log  entry.  Current  logging  level  4
000642.323|sec    |*|00|Initial  log  entry.  Current  logging  level  4
000642.324|so      |*|00|Configuration  files:  /users/dl_25100.cfg,  /all/4.0.2b/global.cfg
000642.324|so      |*|00|Configuration  file  "/users/dl_25100.cfg"  SHA1  digest:  8B08E6F231724E773816C0774B24925C64801BE0
000642.324|so      |*|00|Configuration  file  "/all/4.0.2b/global.cfg"  SHA1  digest:  2BCC5C8C4D65A7BE8C0ABFEE54A366BA62680388
000642.324|cfg    |4|00|Prm|Configuration  file(s)  statistics:  2  parameters  were  invalid  and  could  not  be  interpreted.
000642.324|cfg    |4|00|Prm|Configuration  file(s)  statistics:  0  parameter  values  were  used  but  were  out  of  range.  3  were  invalid  and  ignored.
000642.324|rtos  |4|00|rtosSocket:  couldn't  find  valid  IP  TOS  value  for  Video  RTP  in  config  file.  Using  0.
000642.324|rtos  |4|00|rtosSocket:  couldn't  find  valid  IP  TOS  value  for  Video  RTP  in  config  file.  Using  0.
000642.325|log    |*|00|Log  render  level  set  to  1
000642.330|srtp  |*|00|Initial  log  entry.  Current  logging  level  4
000642.332|res    |*|00|Initial  log  entry.  Current  logging  level  4
000642.333|httpa|*|00|Initial  log  entry.  Current  logging  level  4
000642.333|lldp  |*|00|Initial  log  entry.  Current  logging  level  4
000642.333|cdp    |*|00|Initial  log  entry.  Current  logging  level  4
000642.333|pcd    |*|00|Initial  log  entry.  Current  logging  level  4
000642.334|ssps  |*|00|Initial  log  entry.  Current  logging  level  4
000642.334|so      |4|00|Error:  soReadCodecPreferences:  Duplicate  voice  codec  preference:  G711Mu  and  G7221C.48kbps,  pref:  2
000642.335|ssps  |5|00|Allocated  36992  bytes  for  SspsHdiMemBase=0xcd19d8
000642.518|so      |*|00|System  Info  Reports:
000642.518|so      |*|00|    Cpu  is  ARMv6-compatible  processor  rev  7  (v6l),  ID:  0x111070b2,  running  at  500MHz.
000642.518|so      |*|00|    Board  is  identified  as  PolycomVVX-VVX_500.
000642.518|so      |*|00|    DRAM_SIZE:  224  MB
000642.518|so      |*|00|    NAND  flash  detected  is  20
000642.519|key    |*|00|Initial  log  entry.  Current  logging  level  4
000642.524|httpd|*|00|Initial  log  entry.  Current  logging  level  4
000642.525|poll  |*|00|Initial  log  entry.  Current  logging  level  4
000642.525|push  |*|00|Initial  log  entry.  Current  logging  level  4
000642.526|poll  |*|00|Initial  log  entry.  Current  logging  level  4
000642.526|poll  |*|00|Initial  log  entry.  Current  logging  level  4
000642.526|poll  |*|00|Initial  log  entry.  Current  logging  level  4
000642.526|poll  |*|00|Initial  log  entry.  Current  logging  level  4
000642.526|poll  |*|00|Initial  log  entry.  Current  logging  level  4
000642.526|ht      |*|00|Initial  log  entry.  Current  logging  level  4
000642.527|cap    |*|00|Initial  log  entry.  Current  logging  level  4
000642.527|vid    |*|00|Initial  log  entry.  Current  logging  level  4
000642.528|dbuf  |*|00|Initial  log  entry.  Current  logging  level  4
000642.533|ssps  |*|00|sspsMain:  Set  HDI  mem  to  be  0,  was  0
000642.535|pps    |*|00|Initial  log  entry.  Current  logging  level  4
000642.535|sip    |*|00|Initial  log  entry.  Current  logging  level  4
000642.536|ptt    |*|00|Initial  log  entry.  Current  logging  level  4
000642.536|xmpp  |*|00|Initial  log  entry.  Current  logging  level  4
000642.538|ssps  |*|00|Application,  comp.  1:  Label=PolyDSP  Vino  BCM11107  Mem1  FS1,  Version=6.4.2.0002  19-Dec-11  16:52
000642.538|ssps  |*|00|Application,  comp.  1:  P/N=3150-11580-641.
000643.204|pwrsv|*|00|Initial  log  entry.  Current  logging  level  4
000643.205|so      |*|00|Using  TCP  IP  Media  Port,  configured  initial  RTP  port  2222
000643.219|usb    |*|00|Initial  log  entry.  Current  logging  level  4
000643.221|sshc  |*|00|Initial  log  entry.  Current  logging  level  4
000643.221|app1  |*|00|Initial  log  entry.  Current  logging  level  4
000643.250|ldap  |*|00|Initial  log  entry.  Current  logging  level  4
000643.260|efk    |*|00|Initial  log  entry.  Current  logging  level  4
000643.303|cmp    |*|00|Initial  log  entry.  Current  logging  level  4
000643.303|wmgr  |*|00|Initial  log  entry.  Current  logging  level  4
000643.310|slog  |*|00|Initial  log  entry.  Current  logging  level  3
000643.343|so      |4|00|SoKeyC::procMsg  unexpected  message  4099
000643.514|app1  |4|00|[AppUserLoginC::Init]:flushing  user  cache  file  failed
000644.059|brow  |*|00|Initial  log  entry.  Current  logging  level  4
000644.134|lic    |4|00|License:  feature  Nuance  XT9  is  not  available
000644.135|lic    |4|00|License:  feature  Nuance  XT9  is  not  available
000646.463|lic    |4|00|License:  feature  Nuance  XT9  is  not  available
000646.479|clist|*|00|Initial  log  entry.  Current  logging  level  4
000646.484|app1  |5|00|[connectToDatabase]:  dbDirSet  activated
000646.489|lic    |4|00|License:  feature  Nuance  XT9  is  not  available
000646.509|app1  |*|00|Continuum  Client:  Feature  is  disabled  by  User
000646.510|lic    |4|00|License:  feature  Nuance  XT9  is  not  available
000646.542|clist|4|00|dbSet::startLoadLocalSet:No  local  copy,  requesting  backup  from  server
000646.544|copy  |4|00|Configuration  of  URL  failed
000646.607|lic    |4|00|License:  feature  Nuance  XT9  is  not  available
000646.634|lic    |4|00|License:  feature  Nuance  XT9  is  not  available
000646.639|lic    |4|00|License:  feature  Nuance  XT9  is  not  available
000646.700|pgui  |*|00|Qt  Keyboard  driver  created.
000646.706|pgui  |4|00|Reconnected  with  core  app,  reload  the  keyboard
000646.782|clist|4|00|dbIO::processResult:no  host
000646.783|clist|4|00|dbSet::srv2mem:transfer  failed
000646.784|copy  |4|00|Configuration  of  URL  failed
000646.797|clist|4|00|dbIO::processResult:no  host
000646.797|clist|4|00|dbSet::srv2mem:transfer  failed,  trying  to  get  local  file
000646.798|copy  |4|00|Configuration  of  URL  failed
000646.813|clist|4|00|dbIO::processResult:no  host
000646.814|clist|4|00|dbSet::srv2mem:transfer  failed,  trying  to  get  local  file
000651.183|dhcpc|*|00|Initial  log  entry.  Current  logging  level  4
000651.190|cfg    |*|00|RT|cfgRtNetInterfaceUpdate:  Network  not  initialized
000653.975|cfg    |*|00|RT|Do  not  do  DHCP  VLAN  Discovery.
000653.975|cfg    |*|00|RT|      Phone  IP  address  is  172.18.3.16.
000653.975|cfg    |*|00|RT|      Subnet  mask  is  255.255.255.0.
000653.975|cfg    |*|00|RT|      Gateway  address  is  172.18.3.1.
000653.976|cfg    |*|00|RT|DHCP:  Alternate  DNS  server  is  not  specified
000653.976|cfg    |*|00|RT|      DNS  server  is  172.25.193.105.
000653.976|cfg    |*|00|RT|      DNS  domain  is  francetrial1.globalipcom.com.
000653.976|cfg    |*|00|RT|      Time  server  is  172.25.193.69.
000653.976|cfg    |*|00|RT|      GMT  offset  is  3600  seconds.
000653.976|dns    |*|00|DNS  resolver  servers  are  '172.25.193.105'  '0.0.0.0'
000653.976|dns    |*|00|DNS  resolver  search  domain  is  'francetrial1.globalipcom.com'
000653.978|cfg    |*|00|RT|Primary  IP  changed  to  172.18.3.16  subnet  mask  255.255.255.0
000653.978|cfg    |*|00|RT|cfgRtNetInterfaceUpdate:  bfeng  --  calling  network  status  callback
000653.978|cfg    |*|00|RT|cfgRtNetInterfaceUpdate:  bfeng  --  calling  network  status  callback
000653.978|cfg    |*|00|RT|      Phone  IP  address  is  172.18.3.16.
000653.978|cfg    |*|00|RT|      Subnet  mask  is  255.255.255.0.
000653.978|cfg    |*|00|RT|      Gateway  address  is  172.18.3.1.
000653.978|cfg    |*|00|RT|DHCP:  Alternate  DNS  server  is  not  specified
000653.978|cfg    |*|00|RT|      DNS  server  is  172.25.193.105.
000653.978|cfg    |*|00|RT|      DNS  domain  is  francetrial1.globalipcom.com.
000653.978|cfg    |*|00|RT|      Time  server  is  172.25.193.69.
000653.979|cfg    |*|00|RT|      GMT  offset  is  3600  seconds.
000653.982|so      |*|00|Network  initialized.  Starting  network  tasks.
000653.983|log    |*|00|Install  file  upload  callback  for  'so'

000654.013|sip    |*|00|Fast  Boot  Measurement  Point:  Ready  for  Call,  uptime:  414.013  sec.
1008101736|cfg    |*|00|Prov|Starting  to  update  /firmware/4.0.2b/3111-44500-001.sip.ld
1008101736|copy  |*|00|Server  '172.25.132.111'  said  '2_maquette_iasa/overrides/0004f2a9dc35-phone.cfg'  is  not  present
1008101736|copy  |*|00|Server  '172.25.132.111'  said  '2_maquette_iasa/overrides/0004f2a9dc35-web.cfg'  is  not  present
1008101736|copy  |*|00|Server  '172.25.132.111'  said  '2_maquette_iasa/licences/0004f2a9dc35-license.cfg'  is  not  present
1008101736|cfg    |4|00|Prm|/users/dl_25100.cfg:  Unknown  parameter  "reg.2.server.H323.1.register"  found,  ignoring.
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:  Value  ""  for  configuration  parameter  attendant.reg  is  invalid,  ignoring
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:  Value  ""  for  configuration  parameter  attendant.ringType  is  invalid,  ignoring.    Valid  values  are:
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:        "default"
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:        "ringer1"
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:        "ringer2"
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:        "ringer3"
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:        "ringer4"
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:        "ringer5"
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:        "ringer6"
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:        "ringer7"
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:        "ringer8"
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:        "ringer9"
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:        "ringer10"
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:        "ringer11"
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:        "ringer12"
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:        "ringer13"
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:        "ringer14"
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:        "ringer15"
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:        "ringer16"
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:        "ringer17"
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:        "ringer18"
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:        "ringer19"
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:        "ringer20"
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:        "ringer21"
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:        "ringer22"
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:        "ringer23"
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:        "ringer24"
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:        "1"
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:        "2"
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:        "3"
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:        "4"
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:        "5"
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:        "6"
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:        "7"
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:        "8"
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:        "9"
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:        "10"
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:        "11"
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:        "12"
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:        "13"
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:        "14"
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:        "15"
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:        "16"
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:        "17"
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:        "18"
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:        "19"
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:        "20"
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:        "21"
1008101736|cfg    |*|00|Prm|/users/dl_25100.cfg:        "22"
1008101736|cfg    |4|00|Prm|/all/4.0.2b/global.cfg:  Unknown  parameter  "lcl.datetime.date.digitFormatEnable"  found,  ignoring.
1008101736|cfg    |*|00|Prov|Finished  updating  configuration
1008101736|cfg    |*|00|Prov|Starting  to  update  /firmware/4.0.2b/3111-44500-001.sip.ld
1008101736|copy  |*|00|Server  '172.25.132.111'  said  '2_maquette_iasa/overrides/0004f2a9dc35-phone.cfg'  is  not  present
1008101736|copy  |*|00|Server  '172.25.132.111'  said  '2_maquette_iasa/overrides/0004f2a9dc35-web.cfg'  is  not  present
1008101736|copy  |*|00|Server  '172.25.132.111'  said  '2_maquette_iasa/licences/0004f2a9dc35-license.cfg'  is  not  present
1008101736|cfg    |*|00|Prov|Finished  updating  configuration

 

Message 5 of 6
Knuckles
Advisor

Re: VVX 500 Black screen

I found out the issue : I deleted all parameters related to power saving, and it's work now.

But I have another issue : I can't hear (and they can't hear me) polycom soundpoint ip phone.

But I can have conversation with VVX 1500 phones.


This issue happens also on VVX 1500 phones (can't hear soundpoint ip phones)

 

It is related to this error line : 

000642.334|so      |4|00|Error:  soReadCodecPreferences:  Duplicate  voice  codec  preference:  G711Mu  and  G7221C.48kbps,  pref:  2
Message 6 of 6