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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Greetings -

 

is there a good guide to setting up Buddies to monitor status updates?  I've enabled Presence on the phones and added several people by extension number to my Buddy Status window - bu tthey all show up as offline.  Suggestions?

Thanks!

7 REPLIES 7
HP Recommended

Hello rclawson,

The community's VoIP => FAQ <= contains this post here:

 

Aug 06, 2013 QuestionHow can I use the Buddy Watch feature?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks Stefan -

 

Forgive me in advance, as I'm rather new to VOIP phone configuration/systems. 

 

In line with that FAQ, I've already enabled Presence on several phones through the web interface to each phone.  I've also set each phone to automatically accept invitations, and then added contacts to the phone with Buddy Watch set on - the Buddies do show up in a Buddy list, but they show up as Offline. What else needs to be configured (or does it lie within the SIP at this point?) to make the connections - so we can see active states for the Buddies were are trying to monitor?

 

According to that FAQ the "SIP server must support this," but I'm afraid I don't see any more guidance on how to best enable that or ensure that.  We have an Edgewater Edgemarc 4550 in house as our SIP.  Any thoughts or guidance there?

 

Thanks for your help.

HP Recommended

Hello rclawson,

 

I would inquire with Edgewater if and how they support Buddy's.

 

The linked FAQ post explains how to troubleshoot this on the Polycom end via the Log's.

 

The Phone simply SUBSCRIBE's to the feature and the server informs the phone via NOTIFY's of the status and the changes.

 

Most likely Edgewater simply does not support this but only they can verify this.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

rclawson, 

 

I am interested to see what you figured out with this as I am having a similar issue with my Edgemarc 4700 and VVX 410. Edgewater has told me there is nothing on the Edgemarc that would block line state monitoring. 

 

I have presence enabled on all phones but all say offline just like in your case. 

HP Recommended

Hello rfut,

welcome to the Polycom Community.

just like I asked the original poster back in 2014 the community's VoIP FAQ contains this post here:

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Request-Line: SUBSCRIBE sip:5952222033@10.10.10.40:5060;transport=tcp SIP/2.0
Status-Line: SIP/2.0 403 Forbidden

Above is what I am getting in the wireshark capture using the phones number and it seems to be working fine. When I use the phones extension I get whats below.

 

Request-Line: SUBSCRIBE sip:212@10.10.10.40:5060;transport=tcp SIP/2.0
Status-Line: SIP/2.0 401 Unauthorized

 

My issue seems to be that I am using the extension and not the phone number. Is it possible to use the phones extension for the watch buddy feature? 

HP Recommended

Hello ,

the below is not a complete log and neither do we have your configuration.

 

I can only recommend:

 

  • use a currently supported software like 5.5.1
  • open a ticket with your Polycom reseller

Looking at the log snippet you provided us we are FORBIDDEN to subscribe ...

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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