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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I can't seem to set the time on the phone. From the web interface I have setup a time server and set my time to Pacific (GMT-8) but for some reason the phone is showing GMT. Doesn't matter what time zone I specify it stays the same. 

5 REPLIES 5
HP Recommended

Hello KevinE,

welcome to the Polycom Community.

The time takes precedence from the time server delivered via DHCP.

 

There are already a few posts in regards to that discussing this. Using the community search and the string "sntp" you can find them => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I still haven't sorted this out.

 

I looked at the time settings on my router - I can also set time zone and server in there as well as disable NTP. Tried changing all 3 on the router end and no update on the phone.

 

What am I doing wrong?

HP Recommended

Hello Kevin,

 

did you follow up the search results I posted?

 

The next step is to check the phone logs or even do a wireshark trace.

 

This is all explained in the VoIP FAQ but you may want to contact your Polycom reseller for further support on this.

 

Best Regards

 

Steffen Baier

 

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I have contacted my resellor. We tried changing DNS servers on the phone and they also recommended a wireshark trace. However was unable to do this as they thought I could not mirror a port on my cable modem/router.

 

This is driving me nuts.

HP Recommended

Hello Kevin,

 

did you or your reseller follow up any of the post's I highlighted in my original reply?

 

If all fails your reseller needs to contact Polycom support.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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