I can't seem to set the time on the phone. From the web interface I have setup a time server and set my time to Pacific (GMT-8) but for some reason the phone is showing GMT. Doesn't matter what time zone I specify it stays the same.
welcome to the Polycom Community.
The time takes precedence from the time server delivered via DHCP.
There are already a few posts in regards to that discussing this. Using the community search and the string "sntp" you can find them => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
I still haven't sorted this out.
I looked at the time settings on my router - I can also set time zone and server in there as well as disable NTP. Tried changing all 3 on the router end and no update on the phone.
What am I doing wrong?
did you follow up the search results I posted?
The next step is to check the phone logs or even do a wireshark trace.
This is all explained in the VoIP FAQ but you may want to contact your Polycom reseller for further support on this.
I have contacted my resellor. We tried changing DNS servers on the phone and they also recommended a wireshark trace. However was unable to do this as they thought I could not mirror a port on my cable modem/router.
This is driving me nuts.
did you or your reseller follow up any of the post's I highlighted in my original reply?
If all fails your reseller needs to contact Polycom support.