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VVX 500 Conference button does not work

SOLVED
KPABA
Valued Contributor

VVX 500 Conference button does not work

When I logged in with PIN, during the call I see the conference button. When I click on this button, the message says: Service Unavailable.

 

Any ideas what to do? We use Lync 2013 and conferencing works everywhere but VVX phones.

 

Please help.

Message 1 of 4
1 ACCEPTED SOLUTION

Accepted Solutions
KPABA
Valued Contributor

Re: VVX 500 Conference button does not work

Solution was not found. I gave up trying. Did not receive any help.

View solution in original post

Message 3 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 500 Conference button does not work

Hello KPABA,

welcome back to the Polycom Community.

Could you be so kind and update your old post's or mark them as a solution provided if the reply did help?

 

In addition have you yet sorted out the license issue if using LYNC with the Polycom phones?

 

You should always post your currently used firmware as this may give others an insight or you and others can check the current release notes.

 

I would suggest you raise a ticket with Polycom support via your Polycom reseller and ensure that you have your license details ready.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
KPABA
Valued Contributor

Re: VVX 500 Conference button does not work

Solution was not found. I gave up trying. Did not receive any help.

View solution in original post

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 500 Conference button does not work

Hello KPABA,

as outlined in some of your other Post already we require you to open a ticket with Polycom support via your reseller if you believe there is an issue with our Software.

 

You may want to read this for more information:

 

Mar 8, 2012 Question: What kind of support should I expect from the Community?
Clarification: Please check => here <=

 

Only following the above allows us as a professional support team to identify and if required rectify an issue.


In addition to the above it is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4