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VVX 500 DND Soft Key Removal

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Occasional Visitor

VVX 500 DND Soft Key Removal

Hi,

 

I have VVX 500 phones running UC 5.0.0.6874.  On the web interface, under "Soft Key Configuration" there is a note that states:

 

Items in grey background are 'Default Soft keys' and non-configurable. 
The items marked with '*' cannot be disabled through the Web Configuration Utility. You can disable a soft key from the phone user interface or using parameters in a configuration file. 

 

Note: the DND is key listed as a *

 

By default, I have the following softkeys on the bottom of the phone screen (New Call/Forward/DND/My Status/More).  Ideally, I would like to remove DND entirely or replace it with another function.  I have done some searches and see some posts indicate that it isn't possible to remove while the web interface indicates that it is.  Please advise.  Thanks. 

Message 1 of 8
7 REPLIES 7
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Polycom Employee & Community Manager

Re: VVX 500 DND Soft Key Removal

Hello jsiu,

welcome to the Polycom Community.

As already outlined in the other post's this is currently not possible.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 8
Highlighted
Advisor

Re: VVX 500 DND Soft Key Removal

Hi,

I just wanted to jump in here. I have a customer using VVX 410. The default DND button position is the second from left. They sometimes accidentally press DND when they want to hangup (also second softkey from left) but the other party has hung up before.

 

I tried to disable the New Call key hoping that the DND button would jump to the first softkey from left. That did not work. The left is now empty. Then I tried the following softkey config. But that does not work. Now I have two DND buttons. Is there really no way to remove the default DND key?

 

<?xml version="1.0" standalone="yes"?>
<sip>
        <softkey
                softkey.feature.newcall="0"
                softkey.1.label = "DND"
                softkey.1.action = "$FDoNotDisturb$"
                softkey.1.use.idle = "1"
                softkey.1.enable = "1"
                softkey.2.enable="1"
                softkey.2.label = ""
                softkey.2.action ""
                softkey.2.use.idle = "0"
        />
</sip>
Message 3 of 8
Highlighted
Polycom Employee & Community Manager

Re: VVX 500 DND Soft Key Removal

Hello jf,

welcome back to the Polycom Community.

As already advised here, and in several other posts in the community, there is currently no way to remove the DND Button from the screen.

 

This is planned for a future release but I have no confirmed ETA for this yet.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 8
Highlighted
Occasional Visitor

Re: VVX 500 DND Soft Key Removal

Dear All

 

Is the DND soft key removal now possible.  If so please could the instructions be posted on the site as many people including us are looking for the solution to this problem.

 

Andrew

Message 5 of 8
Highlighted
Polycom Employee & Community Manager

Re: VVX 500 DND Soft Key Removal

Hello AndrewUK,

welcome to the Polycom Community.

As of today there is no way of doing this in currently released software.

 

Please ensure to check the release notes of any new future releases and once I have an official confirmation I will post this in the community as well.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 8
Highlighted
Occasional Visitor

Re: VVX 500 DND Soft Key Removal

I have the Polycom VVX500 with 1 side car.   This is used as the reception phone and the 'DND' soft key needs to be disabled due to staff accidently setting the phone to DND resulting in calls going to VM rather than live receptionist.  How do I disable this key.  

Message 7 of 8
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Polycom Employee & Community Manager

Re: VVX 500 DND Soft Key Removal

Hello Blazesteve,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Jul 11, 2014 Question: How can I disable the Do not Disturb / DND and/or Call forwarding options on the Phone?

Resolution: Please check => here <=


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 8