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VVX 500 Endless Reboot Loop

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Occasional Visitor

VVX 500 Endless Reboot Loop

     I have setup and configured over 200 VVX 500's over the last 18 months for our company.  My typical work normally starts with updating the phone to the latest software available in web config, using the polycom hosted server.  Once that completes I configure the auto-provisioning and deliver/install the device. 

     The last batch of phones I ordered a few weeks ago, I did the same thing but the update never took.  The first two phones are now in an endless reboot cycle, unable to finish the software update.  The phone will turn on, wait for network a bit, download the new update, and then error out with "Updater has an incorrect signature."  Then repeat the process endlessly.  I have tried using key commands to factory reset, but nothing has worked to get these 2 phones functional to use again.  The shipped software on these was 4.1.7.1473 and the upgrade I selected was the latest available 5.8.1.7278.

 

Is there a way to fix these phones or are they now bricked?

Should I handle firmware upgrades differently? (besides ignoring them which I have been doing since the issues)

 

Thanks for your help in advance,

Stephen L.

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Polycom Employee & Community Manager

Re: VVX 500 Endless Reboot Loop

Hello @Stefanozz,

 

welcome to the Polycom Community.


Unfortunately you must have been caught out with a Software Version we had release due an accident.

 

We had a similar discussion => here <= and uploaded new Versions => here <=

 

The easiest is to setup your own server in order to never depend on a hosted version:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 4
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Polycom Employee & Community Manager

Re: VVX 500 Endless Reboot Loop

Hello @Stefanozz,

 

welcome to the Polycom Community.


Unfortunately you must have been caught out with a Software Version we had release due an accident.

 

We had a similar discussion => here <= and uploaded new Versions => here <=

 

The easiest is to setup your own server in order to never depend on a hosted version:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 4
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Occasional Visitor

Re: VVX 500 Endless Reboot Loop

Thank you for the fast reply @SteffenBaierUK.  

 

   I will look into setting up my own software update patch server.  But my primary question remains, what can be done with these phones that are acting up?  

 

-Stefanozz

Message 3 of 4
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Polycom Employee & Community Manager

Re: VVX 500 Endless Reboot Loop

Hello @Stefanozz,

 

to my knowledge without a local provisioning server there is nothing you can do.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4