Plantronics + Polycom. Now together as Poly Logo

VVX 500 Lync softkeys

SOLVED
Highlighted
Advisor

VVX 500 Lync softkeys

When my VVX500 in Lync base profile, there are six softkeys:

New Call, Forward, DND, My Status, Contacts, Sign Out

 

Are those default keys?  Can you remove some of them or add my own key?

Also, is there a way to set the phones to use Lync base profile on a provisioning server?  Thanks.

 

Shawn

Message 1 of 6
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Polycom Employee & Community Manager

Re: VVX 500 Lync softkeys

Hello Shawn,

 

when you download the Software you have to agree to the following:

 

1) The use of Polycom UC Software versions 4.1.X (“Software”) requires the purchase of a separate Software license for every device that will use the Software in a Lync environment. You may not install, access, or use the Software in a Lync environment on more devices than are listed on your license until additional licenses have been purchased and authorized by Polycom. These licenses should be purchased from the same company from which you purchased the devices. You may operate devices against a Lync server for trial purposes for up to 30 days without purchasing a license. Use of the Software is subject to the terms and conditions of the End User License Agreement. Polycom reserves the right to audit your deployment to verify that you have sufficient licenses to match the number of devices being used.

 

The part numbers as far as I am aware:

 

5150-49252-001 SW,LIC,LYNC ENTERPRISE IND PHONE
5150-49253-001 SW,LIC,LYNC ENTERPRISE SITE (5 UNITS)
5150-49254-001 SW,LIC,LYNC ENTERPRISE SITE (10 UNITS)
5150-49255-001 SW,LIC,LYNC ENTERPRISE SITE (100 UNITS)
5150-49256-001 SW,LIC,LYNC ENTERPRISE SITE (1000 UNITS)
5150-49257-001 SW,LIC,LYNC ENTERPRISE SITE (10000 UNITS)

 

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 6 of 6
5 REPLIES 5
Highlighted
Polycom Employee & Community Manager

Re: VVX 500 Lync softkeys

Hello Shawn,

the parameter to set the Base Profile would be:

 

<device device.set="1" device.baseProfile.set="1" device.baseProfile="Lync"/>

 

The rest is configured using DHCP option 43 like our CX phones series.

 

You can utilize the web Interface to remove the keys via Utilities > Soft Key Configuration  (after enabling enhanced feature keys) but my quick internal test was not as satisfying as I hoped.

 

I would suggest if you require help with this to raise a support Ticket via your Polycom reseller.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
Highlighted
Advisor

Re: VVX 500 Lync softkeys

Thanks Steffen!!  When in Lync profile, the phone can pick up a parked call but can't put a call on parkking lot.  Do you know if this will be fixed on the next software release?  Right now, my phone is running 4.1.2.

 

Shawn

Message 3 of 6
Highlighted
Polycom Employee & Community Manager

Re: VVX 500 Lync softkeys

Hello Bigfish,

 

the official LYNC userguide => here <= does not show this as a supported feature:

 

• Answer, place, and end calls
• Hold and resume calls
• Transfer calls
• Set up conference calls
• Forward incoming calls
• Access voicemail
• Set your presence status
• Manage your Lync contacts
• Send and receive instant messages

 

Please also ensure that you will need to purchase a license after evaluating UCS 4.1.x for more than 30 days.

 

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
Highlighted
Advisor

Re: VVX 500 Lync softkeys

What kind of license do I need?  What's the SKU number?  My vendor didn't know what I'm talking about when I called them.  I am also unable to find information of this license on Polycom site.  Please help!!

 

Shawn

Message 5 of 6
Highlighted
Polycom Employee & Community Manager

Re: VVX 500 Lync softkeys

Hello Shawn,

 

when you download the Software you have to agree to the following:

 

1) The use of Polycom UC Software versions 4.1.X (“Software”) requires the purchase of a separate Software license for every device that will use the Software in a Lync environment. You may not install, access, or use the Software in a Lync environment on more devices than are listed on your license until additional licenses have been purchased and authorized by Polycom. These licenses should be purchased from the same company from which you purchased the devices. You may operate devices against a Lync server for trial purposes for up to 30 days without purchasing a license. Use of the Software is subject to the terms and conditions of the End User License Agreement. Polycom reserves the right to audit your deployment to verify that you have sufficient licenses to match the number of devices being used.

 

The part numbers as far as I am aware:

 

5150-49252-001 SW,LIC,LYNC ENTERPRISE IND PHONE
5150-49253-001 SW,LIC,LYNC ENTERPRISE SITE (5 UNITS)
5150-49254-001 SW,LIC,LYNC ENTERPRISE SITE (10 UNITS)
5150-49255-001 SW,LIC,LYNC ENTERPRISE SITE (100 UNITS)
5150-49256-001 SW,LIC,LYNC ENTERPRISE SITE (1000 UNITS)
5150-49257-001 SW,LIC,LYNC ENTERPRISE SITE (10000 UNITS)

 

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 6 of 6