I have new polycom vvx 500 which used to power on fine but recently (after some months) - there is no power (no lights, screen not on). There is an odd clicking sound coming from the phone when it is plugged into an outlet. I have tried several outlets and I know the outlet is not the problem.
Has anyone else experienced this issue? Please help!?
welcome to the Polycom Community.
Are you using PoE or an external Power Supply?
I can only assume you need an RMA.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
Hi there, I'm using an external power supply that came with phone (that I have plugged into an outlet).
Any other suggestions I can try? and have you heard of this clicking sound issue - does this mean the phone is defective or just need a new power chord/supply?