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VVX 500 Purchase 4 units 06-2016 Display issue

Occasional Collector

VVX 500 Purchase 4 units 06-2016 Display issue

1 unit displays red line to the left and Blind transfer soft key has disappeared.

Polycom Employee & Community Manager

Re: VVX 500 Purchase 4 units 06-2016 Display issue

Hello Zgabay,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC / Skype for Business server.

If LYNC or Skype please provide Version details and if these are on premise of off premise

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here


In regards of the Blind transfer that may just be configuration so please supply a backup.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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Occasional Collector

Re: VVX 500 Purchase 4 units 06-2016 Display issue

Very sorry, I thought I had included this;


Label: SIP


P/N: 3150-11530-542

File: SIP.ld


Plateform: Ring Central



Message 3 of 3