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VVX 500 Removing/Moving Paging Softkey

Occasional Visitor

VVX 500 Removing/Moving Paging Softkey

We want to be able to use Polycoms Paging (multicast), and have assigned custom soft keys to page based on Zone / Physical Locations but cant get the "Paging" button to move from postiion 3.  Ultimatly like the default softkey to not be present.










Based on other post Post in community forum

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Polycom Employee & Community Manager

Re: VVX 500 Removing/Moving Paging Softkey

Hello atomb,

welcome to the Polycom Community.

There is a limit to the customization that you can do on the phones.


The Admin Guide matching your currently unknown software version lists within the Soft Key Customization Parameters section what type of softkey.feature.X options are available to use.


The quoted softkey you tried to use simply does not exist and therefore cannot remove the PTT key that is there as a standard key


A change on this behavior would require a feature request as explained here:


Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UCS Software?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2