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VVX 500 Screen Issues

scotttunis
Regular Visitor

VVX 500 Screen Issues

We are having some issues with group of VVX 500's that were deployed about 22 months ago. On several of these the screens are starting to fade so they are not readable ( see attached ). We have put the backlight settings ( both backlight on intensity and maximum intensity ) on the highest settings with no improvement. We are concerned that beause this is a group of phones ( 4+ ) that maybe its not an isolated issue. We have well over 1000 of these deployed and this is the first time we have come across this. Any ideas or suggestions?

 

Scott

7 REPLIES 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 500 Screen Issues

Hello scotttunis,

welcome to the Polycom Community.

I would suggest you brinh this to the attention of your Polycom reseller so they can raise a ticket with Polycom support so we can track and investigate this,

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 8
scotttunis
Regular Visitor

Re: VVX 500 Screen Issues

We are the reseller.....

Message 3 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 500 Screen Issues

Hello scotttunis,


please go ahead then and escalate this into our Support team so we can work with Product management on this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 8
DawnL7401
Occasional Visitor

Re: VVX 500 Screen Issues

Has solution been found for the fading Polycom VVX500 displays? 

 

We purchased 36 phones from Ring Central at about the same time, 4/2013, another user on your website indicated they purchased theirs. 

 

Message 5 of 8
scotttunis
Regular Visitor

Re: VVX 500 Screen Issues

I would suggest contacting your Polycom reseller and have them see what they can do for you. Mine was very responsive to our issue.

 

Scott

Message 6 of 8
Boris2016
Occasional Visitor

Re: VVX 500 Screen Issues

How very disapointing, instead of sharing the fix online for others to read and potentially use as a solution to their own problems you would rather everyone jump through the hoops of logging a individual support call with polycom and extend their downtime.

 

Coming from a Cisco environment and having inherited a polycom phone system I'm very displeased with the poor service.

Message 7 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 500 Screen Issues

Hello Boris2016,

welcome to the Polycom Community.

Depending on issues encountered we do post online advice. Not knowing what your individual issue is it would be difficult to comment.

 

If there is a hardware issue with your clients phone(s) then we need to check you entitlement in regards with a potential out of warranty status.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. In case this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 8