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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- VVX 500 Screen saver issue
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12-19-2013 07:12 AM
Hi
When using the screen saver on the VVX500 it doesnt display the idle brower as set in the config, instead it shows pictures of scenery which I presume come pre loaded on the phone.
config consists of:
<mb>
<mb.idleDisplay.home mb.idleDisplay.home="%VVX500_IDLE_DISPLAY_URL%" /> (broadsoft tag) value = http:/provisioning.server/image.jpeg
<mb.idleDisplay.refresh mb.idleDisplay.refresh="%IDLE_DISPLAY_REFRESH%" /> (broadsoft tag) value = 5mins
</mb>
and
<up>
<up.idleBrowser.enabled up.idleBrowser.enabled="%IDLE_BROWSER_ENABLE%" /> bs tag = 1
<up.screenSaver.enabled up.screenSaver.enabled="%SCREEN_SAVER_ENABLE%" /> bs tag = 1
<up.screenSaver.type up.screenSaver.type="2" />
<up.screenSaver.waitTime up.screenSaver.waitTime="%SCREEN_SAVER_WAIT%" /> bs tag = 5
</up>
UC Software Version 4.1.5.3284
as you can see in the config the type is set to 2 which is the idle browser.
In the logs it shows:
1219141002|pgui |2|00|next image to load = 0, current image = 1 1219141002|pgui |2|00|unloaded full screen for /ffs0/.phone.d/root/Skins/common/normalssimages/SSImage2.jpg 1219141002|pgui |2|00|CPolyImageReader used memory = 0 KB 1219141002|pgui |1|00|event Action:StatusReport, data usbBusy=true 1219141002|pgui |2|00|successfully loaded /ffs0/.phone.d/root/Skins/common/normalssimages/SSImage1.jpg in 0 seconds 1219141002|pgui |2|00|file loaded 1219141002|pgui |2|00|Copying image data for /ffs0/.phone.d/root/Skins/common/normalssimages/SSImage1.jpg 1219141003|pgui |2|00|CPolyImageReader used memory = 198 KB 1219141003|pgui |1|00|event Action:StatusReport, data usbBusy=false 1219141008|pgui |2|00|next image to load = 1, current image = 0 1219141008|pgui |2|00|unloaded full screen for /ffs0/.phone.d/root/Skins/common/normalssimages/SSImage1.jpg 1219141008|pgui |2|00|CPolyImageReader used memory = 0 KB 1219141008|pgui |1|00|event Action:StatusReport, data usbBusy=true 1219141008|pgui |2|00|successfully loaded /ffs0/.phone.d/root/Skins/common/normalssimages/SSImage2.jpg in 0 seconds 1219141008|pgui |2|00|file loaded 1219141008|pgui |2|00|Copying image data for /ffs0/.phone.d/root/Skins/common/normalssimages/SSImage2.jpg 1219141008|pgui |2|00|CPolyImageReader used memory = 198 KB 1219141008|pgui |1|00|event Action:StatusReport, data usbBusy=false
Is there anything I am missing in the configuration in order to display the jpeg located on the provisioning server instead of inbuilt images?
I did notice in the admin guide "up.prioritizeBackground.enable" will I need to include this in the config and set to 1??
Many thanks
Dave
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Accepted Solutions
12-19-2013 07:34 AM
Hello Dave,
This is actually a bug that had already been reported. This should be addressed in UCS 4.1.6
I have no release date for this yet.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
12-19-2013 07:34 AM
Hello Dave,
This is actually a bug that had already been reported. This should be addressed in UCS 4.1.6
I have no release date for this yet.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
06-03-2014 08:43 AM
Hello James,
I believe this was addressed in UCS 4.1.6 and UCS 5.0.0
I suggest you set the same log levels as the original poster and verif that the configuration is correct.
If this is still an issue after this please raise this via your Polcyom reseller and quote VOIP-87747 and VOIP-86829.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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