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VVX 500 Screen saver issue

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Valued Contributor

VVX 500 Screen saver issue

Hi

 

When using the screen saver on the VVX500 it doesnt display the idle brower as set in the config, instead it shows pictures of scenery which I presume come pre loaded on the phone.

 

config consists of:

 

  <mb>
    <mb.idleDisplay.home mb.idleDisplay.home="%VVX500_IDLE_DISPLAY_URL%" /> (broadsoft tag) value =                  http:/provisioning.server/image.jpeg
    <mb.idleDisplay.refresh mb.idleDisplay.refresh="%IDLE_DISPLAY_REFRESH%" /> (broadsoft tag) value = 5mins
  </mb>

 

and

 

<up>
    <up.idleBrowser.enabled up.idleBrowser.enabled="%IDLE_BROWSER_ENABLE%" />            bs tag = 1
    <up.screenSaver.enabled up.screenSaver.enabled="%SCREEN_SAVER_ENABLE%" />         bs tag = 1
    <up.screenSaver.type up.screenSaver.type="2" />
    <up.screenSaver.waitTime up.screenSaver.waitTime="%SCREEN_SAVER_WAIT%" />            bs tag = 5

</up>

 

UC Software Version 4.1.5.3284

 

as you can see in the config the type is set to 2 which is the idle browser.

 

In the logs it shows:

 

1219141002|pgui |2|00|next image to load = 0, current image = 1
1219141002|pgui |2|00|unloaded full screen for /ffs0/.phone.d/root/Skins/common/normalssimages/SSImage2.jpg
1219141002|pgui |2|00|CPolyImageReader used memory = 0 KB
1219141002|pgui |1|00|event Action:StatusReport, data usbBusy=true
1219141002|pgui |2|00|successfully loaded /ffs0/.phone.d/root/Skins/common/normalssimages/SSImage1.jpg in 0 seconds
1219141002|pgui |2|00|file  loaded
1219141002|pgui |2|00|Copying image data for /ffs0/.phone.d/root/Skins/common/normalssimages/SSImage1.jpg
1219141003|pgui |2|00|CPolyImageReader used memory = 198 KB
1219141003|pgui |1|00|event Action:StatusReport, data usbBusy=false
1219141008|pgui |2|00|next image to load = 1, current image = 0
1219141008|pgui |2|00|unloaded full screen for /ffs0/.phone.d/root/Skins/common/normalssimages/SSImage1.jpg
1219141008|pgui |2|00|CPolyImageReader used memory = 0 KB
1219141008|pgui |1|00|event Action:StatusReport, data usbBusy=true
1219141008|pgui |2|00|successfully loaded /ffs0/.phone.d/root/Skins/common/normalssimages/SSImage2.jpg in 0 seconds
1219141008|pgui |2|00|file  loaded
1219141008|pgui |2|00|Copying image data for /ffs0/.phone.d/root/Skins/common/normalssimages/SSImage2.jpg
1219141008|pgui |2|00|CPolyImageReader used memory = 198 KB
1219141008|pgui |1|00|event Action:StatusReport, data usbBusy=false

 

Is there anything I am missing in the configuration in order to display the jpeg located on the provisioning server instead of inbuilt images?

 

I did notice in the admin guide "up.prioritizeBackground.enable" will I need to include this in the config and set to 1??

 

Many thanks

 

Dave

 

 

Message 1 of 5
1 ACCEPTED SOLUTION

Accepted Solutions
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Polycom Employee & Community Manager

Re: VVX 500 Screen saver issue

Hello Dave,

This is actually a bug that had already been reported. This should be addressed in UCS 4.1.6

 

I have no release date for this yet.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 5
4 REPLIES 4
Highlighted
Polycom Employee & Community Manager

Re: VVX 500 Screen saver issue

Hello Dave,

This is actually a bug that had already been reported. This should be addressed in UCS 4.1.6

 

I have no release date for this yet.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 5
Highlighted
Valued Contributor

Re: VVX 500 Screen saver issue

Hi steffen

 

Thanks alot for letting me know will keep my eyes open for the update

 

Best regards

 

Dave

Message 3 of 5
Highlighted
Occasional Advisor

Re: VVX 500 Screen saver issue

I'm seeing the same behavior in:

 

UC Software Version5.0.2.2756

 

Is this a know issue?

Message 4 of 5
Highlighted
Polycom Employee & Community Manager

Re: VVX 500 Screen saver issue

Hello James,

 

I believe this was addressed in UCS 4.1.6 and UCS 5.0.0

 

I suggest you set the same log levels as the original poster and verif that the configuration is correct.

 

If this is still an issue after this please raise this via your Polcyom reseller and quote VOIP-87747 and VOIP-86829.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5