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VVX 500 - Seeing contact status (on call / idle) during a call

mgaudette
Frequent Advisor

VVX 500 - Seeing contact status (on call / idle) during a call

Hi,

 

Is there any way to see my favorite contact status while I'm on a call on a VVX500?  Let`s say before I transfer I call I want to be able to say "Mr so and so is busy would you like his voicemail"?

 

I can do this on other Polycoms (501, 550, etc), It's a pain going through going through the menu to do this, but it`s doable. How can I do the same on the vvx500?

 

I found a "favorite contact" somewhere, but the status of all contacts was unknown.  They were definitely not "unknown" on the home screen.

 

Message 1 of 8
7 REPLIES 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 500 - Seeing contact status (on call / idle) during a call

Hello mgaudette,

Check this article => here <= explaining how to setup buddy watch. You need presence activated as a feature and your Call Server / Setup needs to support this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 8
mgaudette
Frequent Advisor

Re: VVX 500 - Seeing contact status (on call / idle) during a call

Hi,

 

As I stated, my buddy watch works well with all phones except the VVX500, and the VVX500 "home" screen works too. My problem is finding a way to access those statuses while on a call, so that I know whether the person I am transferring a call to is busy or not.

 

Message 3 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 500 - Seeing contact status (on call / idle) during a call

Hello,

 

does Buddy watch work at all on the VVX500 or not ?

 

What Software Version have you running on your Phone ?

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 8
mgaudette
Frequent Advisor

Re: VVX 500 - Seeing contact status (on call / idle) during a call

Buddy watch "works". I can see people on the home screen and know wheher they are on a call or not.

 

Is there any way, through the menu or other means, to see those "buddy states" when I am using the VVX500 and am on a call with somebody?

Message 5 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 500 - Seeing contact status (on call / idle) during a call

Hello mgaudette,

 

one of my US Support Colleagues did quickly test this.

 

Once in a call press the Clock Icon

Then press the icon representing your Line

 

The Buddy status should show.

 

Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 500 - Seeing contact status (on call / idle) during a call

Hello mgaudette,

 

I actually tested this myself.

 

Pre-requisite is that the Buddy watch for the Contact is enabled (<bw>1</bw>) and it needs to be a Favorite (<sd>x</sd>).

 

Whilst in a call:

 

BuddieWatch_1.png

 

Swipe over screen to the left:

 

BuddieWatch_2.png

 

Above will then show the status of your favorites (Buddies)

 

Best Regards

 

Steffen Baier

 


----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 8
mgaudette
Frequent Advisor

Re: VVX 500 - Seeing contact status (on call / idle) during a call

Thank you, exactly what I was looking for. Somehow the side-swipe escaped me.

Message 8 of 8