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VVX 500 Sidecar presence setup

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wwestley3
Occasional Advisor

VVX 500 Sidecar presence setup

Looking for some help setting up some VVX 500 sidecars for a customer.  I would like to use the provisioning files and put the xml in the override foder or something similar to make the configurations easy to manage.

 

I can provide further information upon request.

 

Message 1 of 12
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 500 Sidecar presence setup

Hello wwestley3,

most likely a formatting issue or wrongly provisioned. Check your logs is all that I can advise.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 12 of 12
11 REPLIES 11
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 500 Sidecar presence setup

Hello wwestley3,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Jan 12, 2012 Question: Can I change / re-assign the appearance of  Line, BLF, Speed Dial and Presence Keys?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 12
wwestley3
Occasional Advisor

Re: VVX 500 Sidecar presence setup

Steffen,

 

Thanks for the quick response.  To confirm that I am understanding the article you provided correctly, so I would need each extension that I want to get presence information for on my sidecar added as a line.  Once it's added as a line, I would then put in my markup to do the lineKey.Reassignment with the proper category and index of where it's located in the line configuration?

Message 3 of 12
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 500 Sidecar presence setup

Hello wwestley3,

it depends if this is for LYNC or SIP.

 

For LYNC the presence cannot be defined as this is automated by LYNC. 

 

For example if you define 5 Keys for presence the first 5 contacts from LYNC will be placed on there.

 

For SIP you simply define which BLF or Presence Contact (Buddies) you want.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 12
wwestley3
Occasional Advisor

Re: VVX 500 Sidecar presence setup

Here's what I have configured:

 

In the override/mac-phone.cfg file for this account:

 

<?xml version="1.0" encoding="utf-8" standalone="yes"?>
<phone1>
<lineKey.reassignment.enabled="1"
lineKey.9.category="Presence"
lineKey.9.index="1" />
</phone1>

 

Here's the directory item:

 

<?xml version="1.0" encoding="utf-8" standalone="yes"?>

<directory>
  <item_list>
    <item>
      <fn>335</fn>
      <ct>108</ct>
      <sd>1</sd>
      </item>
  </item_list>
</directory>

 

The 335 label I have in the directory shows up, but it's on the home screen on the phone and not the sidecar.

 

Thanks!

 

 

 

Message 5 of 12
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 500 Sidecar presence setup

Hello wwestley3,

Does the Key itself move on the VVX itself or not ?

 

The above feature is only supported since a certain software version so you should double check this as well.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 12
wwestley3
Occasional Advisor

Re: VVX 500 Sidecar presence setup

No, it's still in the second position underneath where it shows the label for my extension.  Please let me know if you need any other configuration files or pcitures that may help. 

Message 7 of 12
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 500 Sidecar presence setup

Hello wwestley3,


you still have not provided any information what software version you are actually running on the VVX.

 

I just tried this for example with a VVX 600 running the latest UC Software 5.3.0:

 

feature.presence.enabled="1"
		lineKey.reassignment.enabled="1"
		up.screenCapture.enabled="1"
		lineKey.1.category="Line"
		lineKey.5.category="SpeedDial"
		lineKey.1.index="1"
		lineKey.5.index="1"
		reg.1.address="3030"
		reg.1.auth.userId="3030"
		reg.1.server.1.address="10.252.122.122"

 

BuddyWatchFlexibleLineKey.JPG 

<directory>
  <item_list>
    <item>
      <fn>Test</fn>
      <ct>3031</ct>
      <sd>1</sd>
      <rt>ringerdefault</rt>
      <pt>0</pt>
      <ad>0</ad>
      <ar>0</ar>
      <bw>1</bw>
      <bb>0</bb>
    </item>
  </item_list>
</directory>

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 12
wwestley3
Occasional Advisor

Re: VVX 500 Sidecar presence setup

We are currently running 5.1.3, but I upgraded this phone to the lastest version for testing.  Are there any logs or configs that I could provide to better assist?

Message 9 of 12
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 500 Sidecar presence setup

Hello wwestley3,


simply factory reset your phone, copy & paste my example, add the password and correct the server details and then test it.

 

If it still failes work with your Polycom reseller as they can open a ticket with Polycom support for you.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 10 of 12