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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎04-01-2015 07:07 AM

HP Recommended

If I factory reset the phone, put in my SIP credentials via the device homepage, export and put in the linekey setting that I had been using in the provisioning files, import the configuration back into the phone,everything works fine.  Is it possible something in my provisioning files is causing this not to work?  I can provide you with anything from those files that won't obviously pertain to our network or passwords.

 

Thanks for all your help!

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‎04-01-2015 07:43 AM

HP Recommended

Hello wwestley3,

most likely a formatting issue or wrongly provisioned. Check your logs is all that I can advise.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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