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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- Re: VVX 500 Sidecar presence setup
Create an account on the HP Community to personalize your profile and ask a question
04-01-2015 07:07 AM
If I factory reset the phone, put in my SIP credentials via the device homepage, export and put in the linekey setting that I had been using in the provisioning files, import the configuration back into the phone,everything works fine. Is it possible something in my provisioning files is causing this not to work? I can provide you with anything from those files that won't obviously pertain to our network or passwords.
Thanks for all your help!
04-01-2015 07:43 AM
Hello wwestley3,
most likely a formatting issue or wrongly provisioned. Check your logs is all that I can advise.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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