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VVX 500 Sidecar presence setup

Occasional Advisor

Re: VVX 500 Sidecar presence setup

If I factory reset the phone, put in my SIP credentials via the device homepage, export and put in the linekey setting that I had been using in the provisioning files, import the configuration back into the phone,everything works fine.  Is it possible something in my provisioning files is causing this not to work?  I can provide you with anything from those files that won't obviously pertain to our network or passwords.


Thanks for all your help!

Message 11 of 12
Polycom Employee & Community Manager

Re: VVX 500 Sidecar presence setup

Hello wwestley3,

most likely a formatting issue or wrongly provisioned. Check your logs is all that I can advise.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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Message 12 of 12