Plantronics + Polycom. Now together as Poly Logo

VVX 500 VVX 501 call forward

Occasional Advisor

VVX 500 VVX 501 call forward

I have both vvx500 and vvx501 phones. Both are on UC 5.7.2.1765. The call forward on the vvx 501 in not working but is on the vvx500. I verified they are using the same settings to enable call forward. But when enable on the vvx501 you get call can not be completed. 

Message 1 of 3
2 REPLIES 2
Highlighted
Polycom Employee & Community Manager

Re: VVX 500 VVX 501 call forward

Hello @rkrick99 ,

 

welcome back to the Poly Community.

Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your Phone
  • Provide the Phone Model
  • Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
  • Additional Poly Infrastructure (RPRM,PDMS or BToE)
  • If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
  • For questions around Support please check here

 

 

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

 


Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

We would need to see at least some backups to compare and some logs initially.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Highlighted
Occasional Advisor

Re: VVX 500 VVX 501 call forward

Our voip provider found that the feature was disabled on thier back end. I have tested with the users again and its is now working. 

Message 3 of 3