I have both vvx500 and vvx501 phones. Both are on UC 18.104.22.1685. The call forward on the vvx 501 in not working but is on the vvx500. I verified they are using the same settings to enable call forward. But when enable on the vvx501 you get call can not be completed.
Hello @rkrick99 ,
welcome back to the Poly Community.
Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package
Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.
Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.
We would need to see at least some backups to compare and some logs initially.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Our voip provider found that the feature was disabled on thier back end. I have tested with the users again and its is now working.