Plantronics + Polycom. Now together as Poly Logo

VVX 500 & 600


VVX 500 & 600


 I have a VVX 500 and a VVX 600 that are password protected. I put in the default password 456 and it did not work. I was going to try a factory reset but that needs the password as well, is there away to factory reset this without a password?

Message 1 of 3
Polycom Employee & Community Manager

Re: VVX 500 & 600

Hello VickyP,

welcome to the Polycom Community.

We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.

Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.

Please contact your SIP provider or our support team .

We will remove any post replying to this that will publicly explain how to remove the password.

Best Regards

Steffen Baier

Polycom Global Services

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 3

Re: VVX 500 & 600

I apologize, I did not think of how this could be missed used, until brought to my attention.

Thank you.

Message 3 of 3