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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎01-20-2014 09:56 AM

HP Recommended

I have a VVX 500 and a Plantronics 720 USB headset. When plugged in to the USB port on the phone it successfully connects. I can make a call and the other person can hear me, however there is no audio in the headset speakers, just cracking. 

 

Has this been experienced with another headsets and is there anyway of getting it to work?

 

FYI - the headset works fine plugged into a PC via USB and works fine connected via Bluetooth to my phone.

 

Thanks,

 

Ross

2 REPLIES 2

‎01-20-2014 12:51 PM

HP Recommended

Hello Ross,

welcome to the Polycom Community.

The community's VoIP => FAQ <= contains this post here:

 

Oct 19, 2011 Question: What type of Headset's and cables are compatible with my Phone?

Resolution: Please check => here <=

 

The linked PDF file does not list the used headset as a compatible USB headset.

 

You can utilize it with a Plantronics APP-5 cable instead but simply plugging the USB lead into the back of the VVX does not support this usage.

 

I would suggest you contact your Plantronics support team so they can advise you.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎01-21-2014 01:43 AM

HP Recommended

Hi,

 

Yes I had seen the (very small) supported USB list. I was just wondering if there was any trick to get it working. The fact the phone recognised it as a digital headset and the microphone was working made me think there may be a way.

 

Thanks,

 

Ross

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