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VVX 500 and 3CX Phone System

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VVX 500 and 3CX Phone System

There is no template for the VVX 500 series phones for 3CX Phone System. Only the SPIP500 series. I assume that these are not the same. What do I need to do to modify the template? Has anyone used a VVX 500 on 3CX?

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7 REPLIES 7
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Polycom Employee & Community Manager

Re: VVX 500 and 3CX Phone System

Hello,

I would suggest to ask this in a 3cx community and I am aware they are testing the UCS 4.0.0 and newer software.

Best regards

Steffen Baier
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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 8
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Occasional Visitor

Re: VVX 500 and 3CX Phone System

I've managed to create my own templates on 3CX for the VVX 410 and 500 phones. However, I'm still running into a few issues with some features such as Presence and Busy Lamp Field. 

 

I was just in a 3CX webinar on the subject of provisioning phones and was told straight up they don't have any plans to make the VVX series or any Polycom's part of their supported phone line up. I was told that doesn't mean they aren't compatible. That was the best answer I got out of them.

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Valued Contributor

Re: VVX 500 and 3CX Phone System


@Tom-CMS wrote:

I was just in a 3CX webinar on the subject of provisioning phones and was told straight up they don't have any plans to make the VVX series or any Polycom's part of their supported phone line up.


That seems baffling to me.  Did they give a reason as to why they made this decision?

 

-- Nathan

Message 4 of 8
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Occasional Visitor

Re: VVX 500 and 3CX Phone System

No, not really. They just said that at this time they had no plans for making Polycom's a supported phone in the 3CX system. They are just sticking with Yealink, snom and Cisco for supported phones. Which really sucks because I prefer Polycom over all three of those choices.

 

But like they said, Polycom is still compatible there is just no direct support for them from the 3CX support team.

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Re: VVX 500 and 3CX Phone System

Could you send me the template that you have for the Polycom VVX 500?

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Visitor

Re: VVX 500 and 3CX Phone System

Would you be able to send me your template for the VVX 550 and if you have one for the VVX 410?

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Occasional Visitor

Re: VVX 500 and 3CX Phone System

Do you by chance have the template for the VVX 410? Surprisingly still looking for this. Thanks!

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