VVX 500 and 600 offhook menu

[Anonymous]

I need to change the softkeys on a VVX 600 while the phone has a dial tone. I need to add the PAGE action I have made to softkey #1.  I have been able to edit this in every other place beside when you pickup the phone.  in which case it gets pushed to the MORE menu. Here is the code i have used to fix it everywhere else.  I understand that the dailtone=1 should be the correct one but it does not replace the softkeys that are there everytime I pick up the phone.

<ALL
softkey.2.action="*84$Tinvite$"
softkey.2.enable="1"
softkey.2.label="Page1"
softkey.2.precede="1"
softkey.2.use.active="1"
softkey.2.use.alerting="1"
softkey.2.use.dialtone="1"
softkey.2.use.hold="1"
softkey.2.use.idle="1"
softkey.2.use.proceeding="1"
softkey.2.use.setup="1"
softkey.2.insert="1"
/>

 https://imgur.com/sI49grJ

[SteffenBaierUK]

Hello @Wade_Wilson,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=

The example 5 shows what you are after and in this state this is working as designed.

Depending how large your organization is and how important this feature is to you please check here:

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services