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VVX 500 - background overlay blocking custom image

Darren Schaff
Occasional Contributor

VVX 500 - background overlay blocking custom image

I seem to be having an issue where 3/4 of the screen has a black gradient over it with any image I put on any VVX 500 phone either from a USB key or from our custom config.


Is there any way to remove this?




Message 1 of 3
Valued Contributor

Re: VVX 500 - background overlay blocking custom image

Hi Darren


Do you have config details you can post? Also software version running?





Message 2 of 3
Polycom Employee & Community Manager

Re: VVX 500 - background overlay blocking custom image

Hello Darren Schaff,

welcome to the Polycom Community.

The priority to display the lines will create this effect on the phone and you would have to re-design the picture that you want to display in order to fit on the lower part of the screen.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 3