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VVX 500 incoming SIP Video


VVX 500 incoming SIP Video

Good afternoon,


I have been told that the VVX500 was able to receive SIP video even without the webcam.


However, I do not find the setting to enable incoming video.


Is that actually feasible or not ?


Do we need the webcam to enable incoming/outgoing video or is it possible to receive incoming video without the webcam ?

Message 1 of 2
Polycom Employee & Community Manager

Re: VVX 500 incoming SIP Video

Hello dsandras,


the Camera support was added in UCS 4.1.3. I just tested a VVX500 without camera attached and called from a VVX1500 and had incoming video.


Maybe you are simply not running the correct version?


For any follow up please work with your Polycom reseller.


Best Regards


Steffen Baier

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2