Plantronics + Polycom. Now together as Poly Logo

VVX 500 incoming SIP Video


VVX 500 incoming SIP Video

Good afternoon,


I have been told that the VVX500 was able to receive SIP video even without the webcam.


However, I do not find the setting to enable incoming video.


Is that actually feasible or not ?


Do we need the webcam to enable incoming/outgoing video or is it possible to receive incoming video without the webcam ?

Message 1 of 2
Polycom Employee & Community Manager

Re: VVX 500 incoming SIP Video

Hello dsandras,


the Camera support was added in UCS 4.1.3. I just tested a VVX500 without camera attached and called from a VVX1500 and had incoming video.


Maybe you are simply not running the correct version?


For any follow up please work with your Polycom reseller.


Best Regards


Steffen Baier


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2