Plantronics + Polycom. Now together as Poly Logo

VVX 500 mirroring two phones

VersuS
Occasional Visitor

VVX 500 mirroring two phones

Hi there,

 

We have a client who claims that their old ITSP configured the two receptionist phones in a 'mirrored' way.

 

The feature they claim, that I can't replicate, was putting a call on Hold/Park on one phone an then visually seeing it on the other phone and be able to pickup the call. Similar to how you'd put calls on Hold and visually have the list of call(s) on Hold and pickup the desired call by simply clicking on it, which works fine on a single phone. Except that they want the same between two phisical VVX 500 phones.

 

Call Park by parking lot works, but they don't like the fact that you can't see which call you want to resume since there's no visual CallerID info.

 

Is it doable? Thanks.

 

Phone Information
Phone Model VVX 500
Part Number 3111-44500-001 Rev:A
UC Software Version 5.5.0.20556
Updater Version 5.7.0.18267

Message 1 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 500 mirroring two phones

Hello VersuS,

welcome to the Polycom Community.

Most likely this completely depends what kind of call server you are using our phones with.Everyone has a different implementation how we can display this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 500 mirroring two phones

Hello VersuS,

welcome to the Polycom Community.

Most likely this completely depends what kind of call server you are using our phones with.Everyone has a different implementation how we can display this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 5
VersuS
Occasional Visitor

Re: VVX 500 mirroring two phones

Hi Steffen,

 

The call server is an Asterisk 13, FreePBX GUI.

 

Thanks.

Message 4 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 500 mirroring two phones

Hello VersuS,

The call park feature using this open source PABX is as it is described within the community FAQ.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5