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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎05-30-2013 01:05 PM

HP Recommended

This phone was working great for a while, but suddenly, all of the calls go directly to voicemail, even if call forwarding is disabled. I dont know how to allow calls to come in now. Has anyone else had this problem as well? Whats going on. I've already tried to reset the phone as well. 

2 REPLIES 2

‎05-30-2013 06:44 PM

HP Recommended

Is it possible to capture the signalling between the phone and the network ? That might give us a clue. 

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‎05-31-2013 12:31 AM

HP Recommended

Hello Siberia,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: How can I check out the Registration Status of my Phone?
Resolution: Please check => here <=

 

Above should be your first check to simply verify if the phone is even registered to a server.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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