VVX 500 phone boot up to "File system error Version mismatch"

[xmel]

With every reboot VVX 500 phone boot up to "File system error Version mismatch" with a Fix button. Pressing the fix button reformats the filesystem/factory reset. Tried 5.2, 5.22, 5.3 witht the same result.

 

Any idea what would cause this error?

[SteffenBaierUK]

Hello XMEL,

welcome back to the Polycom Community.

You could always look at prior posted community's participation's => here <=

If non of the search result's match your issue  please contact your Polycom reseller.

A example can be found here => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[xmel · Accepted solution]

Found the solution.

The 000000000000.cfg file must have the "COREFILE_DIRECTORY=". I was using a 4.04 000000000000.cfg file and it didn't this parameter.

[SteffenBaierUK]

Hello XMEL,

Thanks for the feedback and in case the issue returns please work with your Polycom reseller to get this to the attention of Polycom support and quote VESC-5123

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services