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VVX 500 phone boot up to "File system error Version mismatch"

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Occasional Advisor

VVX 500 phone boot up to "File system error Version mismatch"

With every reboot VVX 500 phone boot up to "File system error Version mismatch" with a Fix button. Pressing the fix button reformats the filesystem/factory reset. Tried 5.2, 5.22, 5.3 witht the same result.

 

Any idea what would cause this error?

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1 ACCEPTED SOLUTION

Accepted Solutions
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Occasional Advisor

Re: VVX 500 phone boot up to "File system error Version mismatch"

Found the solution.

The 000000000000.cfg file must have the "COREFILE_DIRECTORY=". I was using a 4.04 000000000000.cfg file and it didn't this parameter.

View solution in original post

Message 3 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: VVX 500 phone boot up to "File system error Version mismatch"

Hello XMEL,

welcome back to the Polycom Community.

You could always look at prior posted community's participation's => here <=

 

If non of the search result's match your issue  please contact your Polycom reseller.

 

A example can be found here => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Advisor

Re: VVX 500 phone boot up to "File system error Version mismatch"

Found the solution.

The 000000000000.cfg file must have the "COREFILE_DIRECTORY=". I was using a 4.04 000000000000.cfg file and it didn't this parameter.

View solution in original post

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: VVX 500 phone boot up to "File system error Version mismatch"

Hello XMEL,

Thanks for the feedback and in case the issue returns please work with your Polycom reseller to get this to the attention of Polycom support and quote VESC-5123


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4