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VVX 500 phones will not connect to any 3-digit extension VVx300 phones do.

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Occasional Visitor

VVX 500 phones will not connect to any 3-digit extension VVx300 phones do.

Can some explain how to resolve the subject issue? VVX300 phones can dial 3-digit extension to any phone including vvx500 ones. When 3-digit extension is attempted the result is silence.  Paging works.  All on same network.

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2 REPLIES 2
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Polycom Employee & Community Manager

Re: VVX 500 phones will not connect to any 3-digit extension VVx300 phones do.

Hello priceshopperdude,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

In addition it is also useful to state what kind of SIP Server is being used.

 

Also is this Off hook dialing or On hook dialing ?

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
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Occasional Visitor

Re: VVX 500 phones will not connect to any 3-digit extension VVx300 phones do.

Resolved.

 

Added entries:

 

: Cisco ASA5505 8.2 (5)

object-group service Voice_Ports

service-object tcp range 5060 5061

service-object udp range 5060 5061

service-object udp range 6000 16535

access-list out_to_in extended permit object-group Voice_Ports any host ###.###.###.###

 

and then removed the SIP inspection.

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