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VVX 500 running UCS 5.4 remove Hold softkey

daryl.gonzales
Occasional Visitor

VVX 500 running UCS 5.4 remove Hold softkey

Good Day,

 

Is it possible to remove the hold softkey while on an active call?

 

This code does not seem to work since there are no physical Hold button.

softkey.feature.basicCallManagement.redundant

 

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 500 running UCS 5.4 remove Hold softkey

Hello daryl.gonzales,

welcome to the Polycom Community.

 

To my knowledge this is currently not possible.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
DB4566
Occasional Visitor

Re: VVX 500 running UCS 5.4 remove Hold softkey

Hi Steffen,

I am looking to do this as well. I want to disable active call softkeys on a VVX500 to replace them with my own keys.
It seems the softkey.feature.basicCallManagement.redundant="0" line does not do the trick on UCS 5.8.

Do you know if removing these keys is possible in 5.8, or a more recent version?

Thanks

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 500 running UCS 5.4 remove Hold softkey

Hello @DB4566 ,

 

Welcome to the Poly Community.


I can only refer you to previous versions of the Admin Guide aka:

 

  • This parameter applies only to VVX 300, 310, 400, and 410 business media phones. Controls the display of the Hold, Transfer, and Conference soft keys. If set to 0 and the phone has hard keys mapped for Hold, Transfer, and Conference functions (all must be mapped), none of the soft keys are displayed. If set to 1, all of these soft keys are displayed.

You cannot remove these keys on a phone without the hard key.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4