I represent strata Networks who is a HPBX provider. We predominantly deploy VVX series phones to our customers. Metaswitch is our HPBX vendor. We use VVX 500 series phones but recently we added VVX 450s (non-Obi) to our offering. We upgraded our Polycom VVX accredited endpoint pack (EP) from 43 to 47 to accommodate this addition.
We used 47 in our test environment and it seemed to work as expected. We recently applied 47 to our main deployment but we immediately receive reports from several of our customs regarding odd ringing behavior. When MLHG, ring groups, and line station monitoring were called, the VVX 500 series phones kept ringing after the call was answered. We did extensive troubleshooting with Metaswitch when 47 was applied but we eventually had to roll back to 43. The problem stopped at this point.
Metaswitch continued to find a solution to this problem but were not able to. They referred us to Polycom for support. Polycom is the developer of the EP. It appears the is a problem with this later EP.
Your help with the issue is appreciated.
Thank you, Lance
Hello @lsidd ,
Welcome to the Poly Community.
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As a reminder the basic information asked for:
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package
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Please ensure you always check the FAQs and/or utilize the community search before posting any new topics or follow-up posts.
Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?
Resolution: Please check => here <=
Whilst some volunteers may be able to look at any logs or backups if you require real support you need to work with your reseller.
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