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VVX 500 transfer to Lync Contacts EM1 Expansion

Occasional Contributor

VVX 500 transfer to Lync Contacts EM1 Expansion

We are moving from legacy pbx system to MS Lync 2013 and I need to provide the most user friendly experience available to the business.

Our old PBX allows a "single button transfer" on it's phones.

When in a call on the VVX 500, the call information window hides the Lync contacts pinned to home screen. Which makes it impossible to transfer a call to those pinned contacts. The user would have to make several taps to scroll through a directory to find a contact that they want to transfer call to. I thought the EM1 would remedy this and so far it looks like it can not.

There has got to be a better way for an easier call transfer on this phone with pinned Lync contacts, especially utilizing the EM1 Color Expansion Module. Please advice.


Thank you



Message 1 of 2
Polycom Employee & Community Manager

Re: VVX 500 transfer to Lync Contacts EM1 Expansion

Hello DonovanD,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Apr 24, 2014 Question: How can I transfer a call to a Buddy/shared line/BLF/Contact on a VVX300/VVX400/VVX500/VVX600?

Resolution: Please check => here <= 




Jan 12, 2012 Question: Can I change / re-assign the appearance of  Line, BLF, Speed Dial and Presence Keys?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2