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- Re: VVX 501 log messages
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04-09-2021 03:06 PM
I am trying to find the reason for the following log messages we get on VVX 501 phones firmware 6.2.0.4023. It appears every 30 seconds in my phone.
0409154641|app1 |4|00|Failure reason is
0409154711|app1 |4|00|Failure reason is
0409154741|app1 |4|00|Failure reason is
If there is a document that defines the log messages, I would like to know what it is and where to get it. I appreciate any help.
Solved! Go to Solution.
Accepted Solutions
04-09-2021 03:44 PM
Hello @Stevea ,
Welcome back to the Poly community.
Some or a couple of your old post(s) or reply(s) to them => here <= are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.
If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.
Could you therefore kindly go over them and mark or answer as appropriate?
If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently. Please do not simply mark them without any type of feedback.
For your new question, the phone logs are not meant for end-users and are for trained Poly support. is there anything wrong with your phone?
The software you are running is not the latest supported version so I suggest updating and if you still have an issue contact your reseller.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
04-09-2021 03:44 PM
Hello @Stevea ,
Welcome back to the Poly community.
Some or a couple of your old post(s) or reply(s) to them => here <= are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.
If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.
Could you therefore kindly go over them and mark or answer as appropriate?
If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently. Please do not simply mark them without any type of feedback.
For your new question, the phone logs are not meant for end-users and are for trained Poly support. is there anything wrong with your phone?
The software you are running is not the latest supported version so I suggest updating and if you still have an issue contact your reseller.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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