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VVX-600 Bluetooth Connections garbled then disconnected (Software

Occasional Visitor

VVX-600 Bluetooth Connections garbled then disconnected (Software

I have several VVX-600s with which I have tried to use two bluetooth handsets, and have had connections with any combination of VVX-600/Plantronics PLT-4210 or VVX-600/PLT-Edge.  In any combo, the bluetooth is garbled during call (corded audio is crystal of my reasons for choosing Polycom in the first place!) and then after hanging up, the bluetooth connection just drops entirely.  The headsets show in the settings, but won't connect until a full reboot.



Message 1 of 3
Polycom Employee & Community Manager

Re: VVX-600 Bluetooth Connections garbled then disconnected (Software

Hello @davecornerstone ,


Welcome to the Poly Community.

Is this using a Bluetooth USB dongle or the phones build-in Bluetooth?


This would need to come into support.

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Visitor

Re: VVX-600 Bluetooth Connections garbled then disconnected (Software

Hey Steffen, thanks for the reply,


Are you saying the phone(s) need to physically go in for service?  I've got three of the VVX-600s that I've tried, and all had the same problems; doesn't seem like a hardware issue but more of a software one.



Message 3 of 3