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VVX 600 - Bluetooth Headset Call Waiting / Missed Call - Continuous Beeb

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Occasional Visitor

VVX 600 - Bluetooth Headset Call Waiting / Missed Call - Continuous Beeb

Thank you in advance for an help.

 

I have several VVX 600 units.  I also have the Sennheiser MB Pro 1 headsets.  It is a bluetooth headset.  I have used it on my iPhone and other devices.  When I am on a call and another call comes in (call waiting) there is an audiable beep that is heard in the headset. When the party that is calling hangs up or leaves a message, on my iphone, the beep goes away.  On my vvx 600 the beep continues until I hang up.  If I am on an hour long call, I get the beep in my ear ~ every 6 seconds.  If it would go away when the party calling in hangs up / leaves a message that would be great.  If I need to kill the beep all togther that would also be great.

 

Any input is appreciated.

Message 1 of 5
4 REPLIES 4
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Polycom Employee & Community Manager

Re: VVX 600 - Bluetooth Headset Call Waiting / Missed Call - Continuous Beeb

Hello Adam,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

In addition you may want to look at:

 

Sep 24, 2012 Question: How can I disable the message waiting tone?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
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Visitor

Re: VVX 600 - Bluetooth Headset Call Waiting / Missed Call - Continuous Beeb

I have exact same issue times 15. I purchased this headset for myself and many employees. 

 

I get the double beep. I am running the latest firware on the headset .. 1.1.15

 

Ony my polycom VVX600s .. v 5.3.0.12074

Message 3 of 5
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Visitor

Re: VVX 600 - Bluetooth Headset Call Waiting / Missed Call - Continuous Beeb

also should have added that i replicated the call scenariou when the headset is attached to an iphone rather than the vvx600 .. the double beep indicated a second incoming call (call waiting) stops as soon as the call is sent to voicemail. 

 

So the VVX is not sending a consistent signal to the headset via bluetooth. 

Message 4 of 5
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Polycom Employee & Community Manager

Re: VVX 600 - Bluetooth Headset Call Waiting / Missed Call - Continuous Beeb

Hello Lotty

Could you kindly use a currently supported software like UC Software 5.5.2 and re-test?

Replied via a mobile device
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5