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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello,

 

We have VVX 600 series phones running the latest firmware (5.2) and when a user switches to the call log it will close automatically after only a few seconds. Is there a config change I can make so that the call log window stays active for longer? Any insight would be appreciated. 

 

Thanks and have a great day! 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello uhlaw3500,

 

can you define what you mean by to quick?

 

The standard settings is 40 seconds which seems long enough.

 

The UCS 5.2.0 Admin Guide list's on page 531 the following parameter:

 

up.idleTimeout

The number of seconds that the phone can be idle for before automatically leaving a menu and showing the idle display. If 0, there is no timeout and the phone does not automatically exit to the idle display. 

 

Did you make some progress with your other issue => here <= or follow this up with your Polycom reseller as advised?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

3 REPLIES 3
HP Recommended

Hello uhlaw3500,

 

can you define what you mean by to quick?

 

The standard settings is 40 seconds which seems long enough.

 

The UCS 5.2.0 Admin Guide list's on page 531 the following parameter:

 

up.idleTimeout

The number of seconds that the phone can be idle for before automatically leaving a menu and showing the idle display. If 0, there is no timeout and the phone does not automatically exit to the idle display. 

 

Did you make some progress with your other issue => here <= or follow this up with your Polycom reseller as advised?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks for the reply!

 

If I click the call log icon on the top left of the screen, the call log appears. After 5 seconds the call log window dissapears and I am brought back to the home screen. I will try to add or tweak the idleTimeout and see if that makes a difference. 

 

For the other issues, I have not been successful adjusting the wait time for a call when the phone is "on hook." I have let me reseller know and they are looking into it. 

 

Thanks again for all of your help! 

 

 

 

 

HP Recommended

Hello uhlaw3500,

 

 

as stated the standard time for a factory defaulted phone running a LYNC profile with no other changes to the configuration is 40 seconds.

 

Please raise this via your Polycom reseller if this still occurs and ensure your provide your per LYNC device license when opening the ticket with Polycom.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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