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VVX 600 Call logs are unavailable.

SOLVED
Occasional Advisor

VVX 600 Call logs are unavailable.

Good morning,

 

I just deployed a brand new VVX 600 which is great. I was able to get the calendar and Corporate directory to work with LDAP, but for some reason I keep getting this "call logs are unavailable..." error message that I cannot seem to get rid of. Which call log is this message refferring to? I cannot find any information online. I am using the latest software 5.4.0.5841. Your help is much appreciated. Thanks.

Message 1 of 7
6 REPLIES 6
Polycom Employee & Community Manager

Re: VVX 600 Call logs are unavailable.

Hello hector,

welcome to the Polycom Community.

It is always useful to include if you are using a SIP server or a LYNC server. 


If LYNC or Skype please provide Version details and if these are on premise of off premise

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

 

5.4.0.5841 is no longer a supported Version and has been replaced with 5.4.0.10182 which is called 5.4.0A


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 7
Occasional Advisor

Re: VVX 600 Call logs are unavailable.

Steffen,

 

Thank yo for the reply. We ar not using Lync at the moment. We have an Asterisk PBX. Do you recommend upgrading to 5.4.0A even though it says Lync Only and we do not have any Lync servers?

Message 3 of 7
Polycom Employee & Community Manager

Re: VVX 600 Call logs are unavailable.

Hello hector,

I only know this message from Exchange related issues and have not seen this using sip.

 

Could you attach your configuration as a backup ? Remove passwords etc.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 7
Occasional Advisor

Re: VVX 600 Call logs are unavailable.

I have attached the configuration. The exchange sync works perfectly.

Polycom Employee & Community Manager

Re: VVX 600 Call logs are unavailable.

Hello Hector,

The Feature feature.exchangeCallLog.enabled is for LYNC only to my knowledge as the call logs are synchronized between the LYNC server, Clients and our phones.

 

Please set this to feature.exchangeCallLog.enabled="0" instead.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 6 of 7
Occasional Advisor

Re: VVX 600 Call logs are unavailable.

Thank you!!!!! This has seem to resolve the issue.

Message 7 of 7