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VVX 600 Can't Resume Calls

oceanwest
Occasional Advisor

VVX 600 Can't Resume Calls

Just got my new phone, and got it setup - its updated with latest software, however when put a call on HOLD, i cannot resume the call other wise it will drop the call if i tap "RESUME".

 

Please advice where to change this setting.

Message 1 of 6
5 REPLIES 5
oceanwest
Occasional Advisor

Re: VVX 600 Can't Resume Calls

BTW I am on RingCentral using Software Version:

 

5.0.1.7310

 

 

Message 2 of 6
oceanwest
Occasional Advisor

Re: VVX 600 Can't Resume Calls

Anyone?

 

 

Message 3 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 600 Can't Resume Calls

Hello oceanwest,

welcome to the Polycom Community.

 

Please be aware that this is not a replacement for our support infrastructure and if you require urgent assistance need to contact your Polycom reseller for support.

The community's VoIP => FAQ <= contains this post here:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


Above post contains some detailed troubleshooting examples that should help you to track down your issue together with your VoIP provider.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
oceanwest
Occasional Advisor

Re: VVX 600 Can't Resume Calls

Thank you for your reply, however this wasn't helpful

 

i have spent 4 hours on the phone with RingCentral - and been to tier two support - we managed to get the phone registered using thier vvx500 config files - however - the macro or key secquence that is used for HOLDING or RESUMING a call fails.

 

IS this a known bug or is there some definiitive resoultion for this. 

 

I don't have a "Polycom Reseller" as i purchased off the internet - and my VOIP provider doesn't have a resolution - 

 

I honestly can't be the ONLY person with this issue?

Message 5 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 600 Can't Resume Calls

Hello oceanwest,


when posting a new post you should include as many details as possible.

 

None of your prior post's mentioned anything about a macro or key sequence that seems to be either provided by ring central or created by yourself.

 

Can you simply use the phone's GUI to place a call on hold and retrieve the call without using any EFK's ?

 

The community's VoIP => FAQ <= contains this post here:

 

Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=

 

Above explains in detail how to setup a EFK and show various different examples. This can be used to troubleshoot your issue by simply comparing available options.

 

You may also want to post your own EFK so others can help you and try to troubleshoot your issue within the community.

 

I am unsure if you spoke to Polycom Tier 2 or your SIP providers second level support.

 

If you contact our support team they will provide you with the first level support of the reseller that sold you or your Internet contact the phone.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6