Plantronics + Polycom. Now together as Poly Logo

VVX 600 Doesn't Sync With Broadsoft Server

Occasional Advisor

VVX 600 Doesn't Sync With Broadsoft Server



I am currently using a VVX 600 that is working fine, but when I turn on forwarding (always, busy, no answer) it don't see that change reflected on Broadsoft. Is there a setting I am supposed to enable on the features.cfg file to enable this?




Message 1 of 2
Polycom Employee & Community Manager

Re: VVX 600 Doesn't Sync With Broadsoft Server

Hello Andrew,

welcome to the Polycom Community.


Broadsoft should usually be able to provision the phone with the correct parameters and should be consulted in this matter.


Usually the and / or reg.x.serverFeatureControl.dnd would be utilized.


Please work with Broadsoft, consult the Admin Guide and contact your Polycom Reseller for further support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2